Robert Jessome
Guelph,ON
Summary
Dynamic Service Manager with expertise in staff management, service scheduling, and equipment rental. Proven ability to mentor and train teams, ensuring high levels of customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Service Manager
The Farley Group
Guelph, Ontario
06.2019 - Current
- Manage, mentor, and train a staff of over 25 employees.
- Organize equipment rentals and temporary labor.
- Schedule all new air structure installations, seasonal projects, and repair work.
- Actively pursue new service revenue.
- Discipline staff as required.
- Review and track the expenditures of service staff.
- Work effectively and cooperatively with the Production Manager and Plant Manager to integrate service staff into manufacturing as needed.
- Ensure proper insurance requirements are in place for temporary labor.
- Confirm all vehicle mileage logs and service records are up to date.
- Communicate with customers daily on their service requirements, including evenings and weekends as required.
- Delegate emergency hotline monitoring to senior staff.
- Interview and hire new staff.
- Engage customers in aftermarket air structure components and services.
- Review service tech work orders to ensure accuracy prior to invoicing.
President/Service Manager
WASA Inc
Guelph, Ontario
02.2008 - 06.2019
- Owner/Operator
- Manage and service air-structure clients.
- Schedule all service projects.
- Schedule all equipment and labor for each project.
- Invoice clients as needed.
- Manage all business aspects.
- Train and manage new staff.
- Ensure insurance and code compliance for all service work.
- Purchase and maintenance vehicles and tolls.
- Actively pursue new clients.
- Promote the company online.
Education
Economics
University College of Cape Breton
SydneySkills
- Staff management
- Equipment rental
- Service scheduling
- Customer engagement
- Quality control
- Customer relationship management
Timeline
Service Manager
The Farley Group
06.2019 - Current
President/Service Manager
WASA Inc
02.2008 - 06.2019
Economics
University College of Cape Breton