Robert Irons

In 2012 i was invited to join the management team in the role of sales and project management. In this role i have had the opportunity to be a dedicated leader to our team, an enthusiastic customer care specialist and have succeeded in many projects and milestones.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated respect, friendliness and willingness to help wherever needed.

I was asked to join the Classic team in a permanent full time role after my time at Jager had ended. In the years that i worked part time for Classic they saw the value in my work ethic and dedication to ensuring customer satisfaction. I was brought on as a supervisor to help bring my skills to the current and new employees which has contributed to the company's ongoing success. Some of the tasks for this position are

• Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.

In 2006 i was promoted to the position of shipping and receiving coordinator for western Canada and the United States. This role presented itself with a new set of challenges and tasks such as

• Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
• Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
• Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
• Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
• Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
• Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.
• Ensured compliance with all relevant regulations regarding hazardous materials handling, maintaining a safe working environment for the team.
• Established strong relationships with key carrier representatives, ensuring priority handling and timely resolution of any shipping issues.

From 2005-2008 i worked part time evenings and weekends as a mover, assisting with small and large moves. general duties included

- loading and unloading equipment

- pushing furniture and contents either internally or to the elevator or truck

- Basic install work when needed

Through this role i was in charge of a wide range of daily and monthly duties including

- Trained new employees and delegated daily tasks and responsibilities.

- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.

- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.

- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

- Managed staff hiring, training and supervision.

- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

- Supervised ongoing daily production phases.

- Located and resolved problems with team production and performance to maintain consistent quality levels.

- Collaborated with other leaders and executives to direct workflow and support operations.

As general laborer i preformed general production line tasks and assisted where needed to complete daily production needs. Through the four years in this roll i learned to operate the machinery required for producing floor joists in a safe and timely manner. I was also trained in calibration, quality control, safety evaluation, forklift operation and machinery maintenance.