Robert Howes
Cobourg,ON
Summary
To obtain a challenging position that I can use my skills to their full capabilities
Overview
35
35
years of professional experience
1
1
Certification
Work History
Staff Sergeant
Ministry of the Solicitor General
01.2020 - 01.2024
- Delegate tasks and duties to up to 10 Sergeants on an assigned shift
- Act as in-charge of the facility during after hours and weekends as well as main contact person for General Duty Manager issues and advice
- Crisis Manager during institutional emergencies, Delegating tasks and assignments to staff to assist in bringing emergency under control
- Develop Schedules for employees, performance manage staff, deal with Health & Safety Issues.
Sergeant
Ministry of the Solicitor General and Correctional
01.2000 - 01.2020
- Delegate tasks and duties to up to 100 Correctional Officers on an assigned shift
- General Duty Manager of an assigned shift, effectively assigning staff to posts
- Dealing with 'Hard to Manage' inmates
- Ensure compliance with various laws and regulations dealing with inmates.
Correctional Officer
01.1998 - 01.2000
- In charge of an assigned area of the institution
- Patrolling assigned areas, documenting and reporting incidents
- Responding to emergencies, providing First Aid, and physically intervening between inmates.
Walk Safe Representative
Centennial College
01.1993 - 01.1998
- Provide safe walk out to cars for staff and students during evenings
- Conduct patrols for College Area
- Respond to emergencies when needed.
Youth Direct Supervision
Durhamdale Youth Detention
01.1993 - 01.1998
- Provide safe environment for youth in trouble with the law
- Prepare food, shop, attend meetings, correct behavior
- Provide security to the home, deal with family members etc.
General Park & Recreation Supervisor / Program Development
City of Toronto
01.1993 - 01.1998
- Developed after school programs for children attending the community centre
- Developed and coached the Cosom Ball Hockey Team
- Supervisor on Weekends ~ attended each park location, assist staff with any issues
- Opened the Wading pools during the Summer months.
Cineplex – general movie usher
Eaton Centre
01.1995 - 01.1996
- Check tickets to ensure proper placement
- Assist customer to seats and answer questions
- Close out movie location at end of the night
- Worked cash selling movie tickets.
Singer Lighting Company- Factory/ Warehouse Staff
City of Toronto
01.1995 - 01.1996
- Worked supervising specialized machines used to produce parts for lights and lamps
- Line part picker – picked particular parts together to make lamps or fulfill orders
- Worked in paint booth – painting required part
- Worked in shipping area preparing items for shipping.
Teen Program Co-ordinary/ Grant Desk Service
Eastview Community Centre
01.1990 - 01.1993
- Developed after school programs for children attending the community centre
- Developed Leaders in Training Programs
- Worked Front Desk, answering phones and public queries
- Worked Day Camp during summer months.
Licks Burgers and Restaurant – General line cook staff
Scarborough
01.1991 - 01.1992
- Cook food as ordered
- General preparation work
- Opening / Closing store when required
- Took orders and cash from customers- working cash register.
Dish Washer / Waiter
Windows on Skydome
05.1989 - 09.1990
- Maintained clean and hazard-free work areas.
- Kept equipment in good working order and properly stored between jobs.
- Trained new employees on proper washing procedures and company policies.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change.
- Greeted customers and provided menus upon arrival to dining room.
Wing machine - General line cook staff
Toronto
01.1990 - 01.1990
- Cook food as ordered by phone or in-person
- General preparation work
- Working with deep fryers and oil
- Worked cash register with POS SYSTEM.
Education
Correctional Worker Program -
Centennial College of Applied Arts and Technology
Scarborough ON12.1997
OSSD Diploma Achieved- Grade 12 -
City Adult Learning Centre
Toronto12.1997
Skills
- Leadership Skills
- Team Management: Ability to lead, mentor, and motivate personnel
- Decision-Making: Quick and effective decision-making in high-pressure situations
- Communication Skills
- Verbal Communication: Clear and effective communication with staff, inmates, and external agencies
- Conflict Resolution: Skilled in de-escalating conflicts and managing interpersonal issues
- Operational Skills
- Security Management: Knowledge of security protocols, emergency response, and risk assessment
- Training and Development: Experience in designing and delivering training programs for staff
- Technical Skills
- Report Writing: Proficient in documenting incidents, evaluations, and operational procedures
- Technology Proficiency: Familiarity with correctional facility management systems and relevant technology
- Interpersonal Skills
- Empathy: Understanding and managing the needs and behaviors of diverse inmate populations
- Adaptability: Ability to adjust strategies based on changing situations and environments
- Organizational Skills
- Time Management: Effective prioritization of tasks to ensure smooth operations
- Resource Management: Efficient use of personnel and materials to achieve operational goals
Languages
English
Professional Working
References
Available upon Request
Certification
Health and safety certification - member of local H&S committee
Timeline
Staff Sergeant
Ministry of the Solicitor General
01.2020 - 01.2024
Sergeant
Ministry of the Solicitor General and Correctional
01.2000 - 01.2020
Correctional Officer
01.1998 - 01.2000
Cineplex – general movie usher
Eaton Centre
01.1995 - 01.1996
Singer Lighting Company- Factory/ Warehouse Staff
City of Toronto
01.1995 - 01.1996
Walk Safe Representative
Centennial College
01.1993 - 01.1998
Youth Direct Supervision
Durhamdale Youth Detention
01.1993 - 01.1998
General Park & Recreation Supervisor / Program Development
City of Toronto
01.1993 - 01.1998
Licks Burgers and Restaurant – General line cook staff
Scarborough
01.1991 - 01.1992
Teen Program Co-ordinary/ Grant Desk Service
Eastview Community Centre
01.1990 - 01.1993
Wing machine - General line cook staff
Toronto
01.1990 - 01.1990
Dish Washer / Waiter
Windows on Skydome
05.1989 - 09.1990
Correctional Worker Program -
Centennial College of Applied Arts and Technology
OSSD Diploma Achieved- Grade 12 -
City Adult Learning Centre