Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
Generic

Robert Howes

Cobourg,ON

Summary

To obtain a challenging position that I can use my skills to their full capabilities

Overview

35
35
years of professional experience
1
1
Certification

Work History

Staff Sergeant

Ministry of the Solicitor General
01.2020 - 01.2024
  • Delegate tasks and duties to up to 10 Sergeants on an assigned shift
  • Act as in-charge of the facility during after hours and weekends as well as main contact person for General Duty Manager issues and advice
  • Crisis Manager during institutional emergencies, Delegating tasks and assignments to staff to assist in bringing emergency under control
  • Develop Schedules for employees, performance manage staff, deal with Health & Safety Issues.

Sergeant

Ministry of the Solicitor General and Correctional
01.2000 - 01.2020
  • Delegate tasks and duties to up to 100 Correctional Officers on an assigned shift
  • General Duty Manager of an assigned shift, effectively assigning staff to posts
  • Dealing with 'Hard to Manage' inmates
  • Ensure compliance with various laws and regulations dealing with inmates.

Correctional Officer

01.1998 - 01.2000
  • In charge of an assigned area of the institution
  • Patrolling assigned areas, documenting and reporting incidents
  • Responding to emergencies, providing First Aid, and physically intervening between inmates.

Walk Safe Representative

Centennial College
01.1993 - 01.1998
  • Provide safe walk out to cars for staff and students during evenings
  • Conduct patrols for College Area
  • Respond to emergencies when needed.

Youth Direct Supervision

Durhamdale Youth Detention
01.1993 - 01.1998
  • Provide safe environment for youth in trouble with the law
  • Prepare food, shop, attend meetings, correct behavior
  • Provide security to the home, deal with family members etc.

General Park & Recreation Supervisor / Program Development

City of Toronto
01.1993 - 01.1998
  • Developed after school programs for children attending the community centre
  • Developed and coached the Cosom Ball Hockey Team
  • Supervisor on Weekends ~ attended each park location, assist staff with any issues
  • Opened the Wading pools during the Summer months.

Cineplex – general movie usher

Eaton Centre
01.1995 - 01.1996
  • Check tickets to ensure proper placement
  • Assist customer to seats and answer questions
  • Close out movie location at end of the night
  • Worked cash selling movie tickets.

Singer Lighting Company- Factory/ Warehouse Staff

City of Toronto
01.1995 - 01.1996
  • Worked supervising specialized machines used to produce parts for lights and lamps
  • Line part picker – picked particular parts together to make lamps or fulfill orders
  • Worked in paint booth – painting required part
  • Worked in shipping area preparing items for shipping.

Teen Program Co-ordinary/ Grant Desk Service

Eastview Community Centre
01.1990 - 01.1993
  • Developed after school programs for children attending the community centre
  • Developed Leaders in Training Programs
  • Worked Front Desk, answering phones and public queries
  • Worked Day Camp during summer months.

Licks Burgers and Restaurant – General line cook staff

Scarborough
01.1991 - 01.1992
  • Cook food as ordered
  • General preparation work
  • Opening / Closing store when required
  • Took orders and cash from customers- working cash register.

Dish Washer / Waiter

Windows on Skydome
05.1989 - 09.1990
  • Maintained clean and hazard-free work areas.
  • Kept equipment in good working order and properly stored between jobs.
  • Trained new employees on proper washing procedures and company policies.
  • Vacuumed and steam cleaned interior floors carpet and seating.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Arranged tables and chairs for special occasions and events.
  • Processed payments for orders and provided customers with change.
  • Greeted customers and provided menus upon arrival to dining room.

Wing machine - General line cook staff

Toronto
01.1990 - 01.1990
  • Cook food as ordered by phone or in-person
  • General preparation work
  • Working with deep fryers and oil
  • Worked cash register with POS SYSTEM.

Education

Correctional Worker Program -

Centennial College of Applied Arts and Technology
Scarborough ON
12.1997

OSSD Diploma Achieved- Grade 12 -

City Adult Learning Centre
Toronto
12.1997

Skills

  • Leadership Skills
  • Team Management: Ability to lead, mentor, and motivate personnel
  • Decision-Making: Quick and effective decision-making in high-pressure situations
  • Communication Skills
  • Verbal Communication: Clear and effective communication with staff, inmates, and external agencies
  • Conflict Resolution: Skilled in de-escalating conflicts and managing interpersonal issues
  • Operational Skills
  • Security Management: Knowledge of security protocols, emergency response, and risk assessment
  • Training and Development: Experience in designing and delivering training programs for staff
  • Technical Skills
  • Report Writing: Proficient in documenting incidents, evaluations, and operational procedures
  • Technology Proficiency: Familiarity with correctional facility management systems and relevant technology
  • Interpersonal Skills
  • Empathy: Understanding and managing the needs and behaviors of diverse inmate populations
  • Adaptability: Ability to adjust strategies based on changing situations and environments
  • Organizational Skills
  • Time Management: Effective prioritization of tasks to ensure smooth operations
  • Resource Management: Efficient use of personnel and materials to achieve operational goals

Languages

English
Professional Working

References

Available upon Request

Certification

Health and safety certification - member of local H&S committee

Timeline

Staff Sergeant

Ministry of the Solicitor General
01.2020 - 01.2024

Sergeant

Ministry of the Solicitor General and Correctional
01.2000 - 01.2020

Correctional Officer

01.1998 - 01.2000

Cineplex – general movie usher

Eaton Centre
01.1995 - 01.1996

Singer Lighting Company- Factory/ Warehouse Staff

City of Toronto
01.1995 - 01.1996

Walk Safe Representative

Centennial College
01.1993 - 01.1998

Youth Direct Supervision

Durhamdale Youth Detention
01.1993 - 01.1998

General Park & Recreation Supervisor / Program Development

City of Toronto
01.1993 - 01.1998

Licks Burgers and Restaurant – General line cook staff

Scarborough
01.1991 - 01.1992

Teen Program Co-ordinary/ Grant Desk Service

Eastview Community Centre
01.1990 - 01.1993

Wing machine - General line cook staff

Toronto
01.1990 - 01.1990

Dish Washer / Waiter

Windows on Skydome
05.1989 - 09.1990

Correctional Worker Program -

Centennial College of Applied Arts and Technology

OSSD Diploma Achieved- Grade 12 -

City Adult Learning Centre
Robert Howes