Robert Hodgins
Winnipeg,Canada
Summary
Dedicated professional with 18 years of experience, including 14 years as the Evening Manager of one of the largest Grocery stores in the city, offering groceries, liquor/lottery sales and a post office. Proven track record in team leadership, mentoring and ensuring operational efficiency. Highly skilled in handling large sums of money, reconciling and overseeing hundreds of thousands of dollars in end-of-day cash deposits daily. Adept at resolving customer complaints and inquiries. Strong communication skills, problem-solving ability and a passion for customer satisfaction. Well educated with coursework from university and college.
Overview
18
18
years of professional experience
Work History
Evening Manager
Sobey’s Canada
08.2007 - Current
- Manage all evening operations, ensuring store efficiency, security, customer service, and employee productivity, while mediating stressful encounters with the public. Write incident reports as required using Word.
- Supervise a team of 30 staff members, providing mentorship, training and performance feedback while fostering a positive work environment.
- Responsible for reconciling all store sales and financial transactions at the end of each shift including cash, credit and debit payment, ensuring accuracy in daily financial data entry using excel.
- Ensure compliance with health and safety regulations, store policies and laws impacting the store, staff and customers.
- Addressing customer inquiries, complaints and concerns, while maintaining customer satisfaction.
- Collaborate with upper management to optimize operations efficiency and increase store revenue
- Assist in inventory control and loss prevention measures to minimize shrinkage and theft including internal theft
Education
Course work in Bachelor of Arts - History, political science
University of Manitoba
Course work in Marketing - Marketing
Red River College
High School Diploma -
River East Collegiate High School
Skills
- People management
- Customer Service
- Proficient Conflict Management
- Strong Prioritization Skills
- Adaptability in High-Pressure Situations
- Employee training
- Effective Decision-Making
- Incident Documentation
- Bank deposit preparation/ Cash Handling
- Software Competency
- Financial reconciliation
- Adaptable Learner
Timeline
Evening Manager
Sobey’s Canada
08.2007 - Current
Course work in Bachelor of Arts - History, political science
University of Manitoba
Course work in Marketing - Marketing
Red River College
High School Diploma -
River East Collegiate High School
Similar Profiles
Emily LucasEmily Lucas
Cashier at Sobey’sCashier at Sobey’s
Amandeep PhowAmandeep Phow
Scrum Master (Co-op) at EMR Holdings Canada Inc. O/a Shell CanadaScrum Master (Co-op) at EMR Holdings Canada Inc. O/a Shell Canada
William WalkerWilliam Walker
Estate and Funeral Preplanning Advisor at TruStage Life of Canada (Canada Purple Shield)Estate and Funeral Preplanning Advisor at TruStage Life of Canada (Canada Purple Shield)