Summary
Overview
Work History
Education
Skills
Personalprofessionalskills
Languages
Timeline
Generic

ROBERT HOCKINGS

Regina,Sask

Summary

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.


Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

26
26
years of professional experience

Work History

Computer Technician

Prairie Micro Works
09.2020 - Current
  • Responsible for Computer maintenance and repair for corporations such as Canada Post, Suncor, Winners, Marshalls, Recipe Unlimited, Compugen, Alliance Health, and many more.

Technician/Staff Coordinator

Elite Security
06.2008 - 05.2017
  • Responsible for 6 Technicians
  • Booking of service calls and installs
  • Ordering of parts & equipment
  • Processing of all trouble tickets & work orders
  • IT Security of all internet based Recorders and Alarm systems, IP Cameras and secured storage devices
  • Responsible for coordinating the commercial and residential sales jobs with trades, technicians, venders, and the customer.

Owner/Operator

Shadow Computers
01.2006 - 06.2008
  • Managed day to day operations of the business, including but not limited to; retail store front operations, obtaining new contracts with clients, managing employees, payroll and deductions, inventory control, sales, accounts payable and receivables, scheduling, ordering, etc.

Computer Technician

MicroAge Systems
07.2005 - 12.2005
  • Responsible for Computer maintenance and repair

Computer Technician

TTL Computer Concepts
12.2003 - 07.2004
  • Responsible for Computer maintenance and repair

Computer Technician

Star Systems and Technology
10.2002 - 12.2003
  • Responsible for Computer maintenance and repair

Tier 2 Help Desk Technician

Sasktel
04.2002 - 07.2002
  • Responsible for second level Internet support.

P.O.S/ System Technician

R.B.A Computer Experts
02.1999 - 05.2001
  • Responsible for maintaining Royal Bank debit machines, printers, computers and office equipment on site in a timely manner with company vehicle.

Education

Information Technology Professional -

SAIT Calgary Alberta
09.2002

Electronics Communication Technician -

SIAST Regina
09.1996

Skills

  • Computer Assembly
  • Desktop and laptop installations
  • Computer Troubleshooting
  • Installation and Repair
  • System Upgrades
  • Hardware and software installation

Personalprofessionalskills

  • 25 years of experience in IT
  • Ran free workshops for the elderly to teach them about computer safety
  • Volunteered to help set up and run computer scoring system for ITF Tae Kwon Do Tournaments
  • Ability to work well in group settings
  • Excellent oral and written communication skills
  • Excellent public relations skills
  • High level of pride in the quality and performance of work
  • Honest, dependable and able to work with minimal supervision

Languages

English
Professional Working

Timeline

Computer Technician

Prairie Micro Works
09.2020 - Current

Technician/Staff Coordinator

Elite Security
06.2008 - 05.2017

Owner/Operator

Shadow Computers
01.2006 - 06.2008

Computer Technician

MicroAge Systems
07.2005 - 12.2005

Computer Technician

TTL Computer Concepts
12.2003 - 07.2004

Computer Technician

Star Systems and Technology
10.2002 - 12.2003

Tier 2 Help Desk Technician

Sasktel
04.2002 - 07.2002

P.O.S/ System Technician

R.B.A Computer Experts
02.1999 - 05.2001

Information Technology Professional -

SAIT Calgary Alberta

Electronics Communication Technician -

SIAST Regina

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