ROBERT HICKS

• Developed strategic planning and management of operations of multiple restaurant locations including delivery services
• Managed restaurant equipment including refrigeration and hvac systems
• Provided directions to multiple levels of managers to develop long term employee relations
• Mobilized transfers of stock between multiple locations
• Developed local market strategies to increase revenues
• Managed customer service portals to deal with compliments/complaints
• Analyzed market trends to identify new business opportunities and potential clients.
• Maintained contact with existing customers to ensure satisfaction levels remain high.
• Reviewed customer feedback surveys regularly and took necessary corrective actions when needed.

• Directed advertising strategies for Subway franchisee fund initiatives.
• Collaborated with stakeholders to enhance brand visibility and awareness.
• Managed budget allocations for marketing campaigns across diverse media channels.

Communicated with local and national franchisees to address concerns for business strategies

• Oversaw creative development of promotional materials for franchisee support.
• Analyzed market trends to inform strategic decisions and campaign adjustments.
• Collaborated with senior leadership to set long-term objectives for the company.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
• Served as a public spokesperson at industry events or conferences.
• Reviewed internal reports and identified areas of risk or potential cost savings.
• Monitored market conditions and competitor activities to inform business decisions.
• Analyzed data to inform decision-making and strategic direction.
• Spearheaded the development and launch of new products or services.
• Represented the organization at industry events, conferences, and public meetings.
• Cultivated relationships with stakeholders to secure support and funding for key initiatives.
• Coordinated with external vendors to ensure timely delivery of marketing resources.
• Established performance metrics to evaluate advertising effectiveness and impact.
• Facilitated collaboration between teams by encouraging open communication channels.
• Conducted regular meetings with local and national agencies to review progress on strategic initiatives.