Robert Hernandez
Redondo Beach
Overview
9
9
years of professional experience
Work History
Service Manager
Chipotle
05.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Assistant
El Pollo Loco
05.2017 - 01.2019
- Job Duties: Prep food, clean dishes, and take out trash
Team Member
Subway
04.2016 - 04.2017
- Job Duties: Cashier, serve customers, prep food, clean dishes, clean bathroom, take out trash, count Inventory, cash drop, and lock up at night
Education
High School -
Redondo Union High School
Redondo Beach, CA06.2015
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
Leadership Experience
RUHS MC JROTC Program, 09/01/11, 06/30/15
Timeline
Service Manager
Chipotle
05.2019 - Current
Service Assistant
El Pollo Loco
05.2017 - 01.2019
Team Member
Subway
04.2016 - 04.2017
High School -
Redondo Union High School