Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

ROBERT HEPBURN

Kingston,Canada

Summary

  • Excellent communication skills, both verbal and written.
  • Quick learner with any/all tasks given.
  • Strong interpersonal skills, with the ability to empathize and build rapport with customers.
  • Ability to stay calm and composed under pressure.
  • Attention to detail and accuracy in handling customer inquiries and requests.
  • Ability to work effectively in a team environment.
  • Flexibility to adapt to changing priorities and schedules.
  • Familiar with customer service software and systems.

Caring [Job Title] with versatility in adapting to diverse needs of clients, developing targeted treatment plans to support individual needs. Well-trained occupational therapist with [Number] years of experience building personal confidence among clients suffering from varying disorders and social impairments. Systematic rehabilitation specialist with deliberate planning and thoughtful organization, developing benchmarks for individuals in occupational therapeutic environments. Certified Occupational Therapy Assistant with [Number] years of experience working with [Type] individuals. Well-versed in delivering effective rehabilitation services, documenting progress and meeting schedules.

Overview

7
7
years of professional experience

Work History

Physiotherapy/ Occupational Therapy Assistant

Kaymar Rehabilitation
04.2023 - 02.2024
  • Independent contractor for services of Physiotherapy/ Occupational Therapy treatments
  • Work independently by scheduling client appointments
  • Work under the guidance of Physiotherapists and/or Occupational Therapists
  • Complete treatments of clients according to treatment plans set up
  • Regularly monitors and reports resident’s responses to treatment and to physiotherapist including changes/ adaptations to treatment plans
  • Communicates resident treatment plans to families and educating on physio treatment exercises and progress made or goals achieved
  • Always positive approach with residents and fellow staff members.

Hotel Front Desk Manager

Econolodge Hotel
01.2019 - 01.2021
  • Managed front desk staff to ensure excellent customer service for guests
  • Created a policy and procedure manual for the front desk to bring up to company standards
  • Responsible for staff development and training
  • Knowledge of many hotel operating systems
  • Worked with budgets to effectively increase sales and marketing
  • Provided excellent customer service to guests
  • Marketing experience to increase sales and visits.

Night Audit/ Front Desk

Travelodge Hotel
01.2017 - 01.2019
  • Completed overnight shifts ensuring the security of the hotel
  • Checking in/out guests with attention to welcoming service
  • Put together audits for the joined restaurant and hotel daily sales
  • Worked well with all staff to help the hotel run effectively
  • Knowledge of many hotels operating systems.

Education

Physiotherapy /Occupational Therapy diploma -

KLC College of Health And Business
Kingston, ON
01.2021

Pre-Health Science Program -

St. Lawrence College
Kingston, ON
01.2013

Skills

  • Computer Skills
  • Dependable and Responsible
  • Attention to Detail
  • Multitasking Abilities
  • Microsoft Office
  • Multitasking
  • Friendly, Positive Attitude
  • Customer Service

Custom

True

Timeline

Physiotherapy/ Occupational Therapy Assistant

Kaymar Rehabilitation
04.2023 - 02.2024

Hotel Front Desk Manager

Econolodge Hotel
01.2019 - 01.2021

Night Audit/ Front Desk

Travelodge Hotel
01.2017 - 01.2019

Physiotherapy /Occupational Therapy diploma -

KLC College of Health And Business

Pre-Health Science Program -

St. Lawrence College
ROBERT HEPBURN