Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Hendrie

Keswick,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Service Manager

Orkin Canada
02.2020 - Current
  • Managed a team of both night and day technicians, ensuring timely completion of scheduled work and specials.
  • Met with customers regularly to build relationships and address complaints.
  • Ordered and maintained inventory levels in stockroom to ensure technician had proper equipment and products to complete their jobs.

Co-Owner

Pestoff
09.2017 - 03.2019
  • Created a pest control business from the ground up.
  • Performed all tasks from ordering and operations to billing and administration.

Technician and CFT

Abell Pest Control
09.2008 - 09.2017
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Education

Economics

York University
Toronto, ON

High School Diploma -

Birchmount Park Collegiate Institute
Scarborough, ON

Skills

  • Customer Service
  • New Employee Hiring
  • Policy and Procedure Enforcement
  • Strategic Business Planning
  • Staff Supervision
  • Employee Training and Development
  • Schedule Management
  • Conflict Resolution
  • Proficient in Microsoft; Excel, Word, Visio and Power Point
  • Inventory Management

Timeline

Service Manager

Orkin Canada
02.2020 - Current

Co-Owner

Pestoff
09.2017 - 03.2019

Technician and CFT

Abell Pest Control
09.2008 - 09.2017

Economics

York University

High School Diploma -

Birchmount Park Collegiate Institute
Robert Hendrie