Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robert Hayden

Newmarket,ON

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

10
10
years of professional experience

Work History

Medical Gas Technician

ProResp
06.2020 - Current
  • Provides exemplary client care by interacting with them to ensure their needs are met.
  • Responds to unanticipated client needs in a timely manner by providing after hours on-call service.
  • Collaborates with interdisciplinary teams to address medical gas-related issues, promoting a safe healthcare environment.
  • Participates in regular training sessions to stay up-to-date on industry best practices and emerging trends related to Medical Gas Technician role.
  • Procures and handles confidential medical information.
  • Manages appointment scheduling in a timely manner being cognizant of patient needs.
  • Collaborates with medical providers to coordinate and schedule appointments on a priority basis.
  • Contributes to a safer environment by promptly addressing any alarm conditions related to the operation of the medical gas system.
  • Troubleshoots complex technical issues, providing effective solutions to minimize disruptions in patient care.
  • Improves patient safety by maintaining and repairing medical gas systems in accordance with industry standards.
  • Maintains a safe work environment and adhered to privacy regulations.
  • Inspects, tests and calibrates medical equipment before installing.
  • Trains new technicians on proper procedures and protocols related to the installation and maintenance of medical gas systems.
  • Documents all completed work accurately, maintaining thorough records for quality assurance and regulation compliance purposes.
  • Collaborates with multidisciplinary teams to ensure a cohesive approach to medical gas system delivery and maintenance.
  • Instructs clients in equipment operation and safety measures.

Route Service and Sales Representative

Cintas
06.2016 - 04.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities within the rental division using upselling and cross-selling techniques.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Consistently built rapport with key decision makers, ensured quality standards were met and problem solved to the satisfaction of clients.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Operated and diligently requested maintenance on Cintas company vehicle ensuring that safety was top priority.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.

Production Manager

RYR Sports Inc.
01.2015 - 06.2016
  • Communicated effectively with colleagues and customers ensuring that their requirements or concerns were addressed.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Updated processes by initiating online ordering front and back end resulting in increased sales and reach.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Managed internal operational standards and productivity targets.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Ensured that clients were provided with the necessary communication and technical data as well as customer support.
  • Created clear production objectives in MS Excel and communicated order components to necessary departments

Education

General Arts And Sciences Diploma

Fanshawe College of Applied Arts And Technology
London, ON

Bachelor of Arts - History

Laurentian University
Greater Sudbury, ON. (Barrie Campus)
05.2025

Skills

Independent worker

Strong work ethic yielding positive outcomes

Strong interpersonal skills

Diligent record keeper using various techniques

Respectful and mindful of laws, policies, procedures and practices

Life long learner seeking continuous improvement in work performance

Commitment to privacy and confidentiality

Effective multitasking and task priorization

Languages

English
Full Professional

Timeline

Medical Gas Technician

ProResp
06.2020 - Current

Route Service and Sales Representative

Cintas
06.2016 - 04.2020

Production Manager

RYR Sports Inc.
01.2015 - 06.2016

General Arts And Sciences Diploma

Fanshawe College of Applied Arts And Technology

Bachelor of Arts - History

Laurentian University

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Robert Hayden