Robert Hall
Ottawa,ON
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 25+ year record of building positive relationships with internal and external stakeholders.
Overview
26
26
years of professional experience
Work History
Director of Professional Service Delivery
Converge Technology Solutions
07.2023 - Current
- Managed cross board teams of seasoned professionals to service customer IT requirements.
- Reduced operational costs by identifying inefficiencies and implementing cost-effective solutions for service delivery.
- Established long-term partnerships with clients by providing exceptional support and expert guidance on their strategic goals.
- Built a strong reputation as a trusted advisor to clients through consistent demonstration of industry knowledge and expertise in professional services.
- Led successful change management initiatives that positively impacted employee morale, productivity levels, and organizational culture.
- Proactively identified areas of potential risk within projects and devised effective mitigation strategies to minimize negative impacts on project outcomes.
- Managed professional service team, celebrating milestones, supporting sales operations and determining future goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Director of Professional Services
Technology Integration Group / Itex Inc.
05.2011 - 06.2023
- Established long-term partnerships with clients by providing exceptional support and expert guidance on their strategic goals.
- Built a strong reputation as a trusted advisor to clients through consistent demonstration of industry knowledge and expertise in professional services.
- Enhanced client satisfaction by streamlining service delivery processes and implementing quality control measures.
- Led successful change management initiatives that positively impacted employee morale, productivity levels, and organizational culture.
- Developed high-performance teams through targeted recruitment, training, and performance management initiatives.
- Collaborated with cross-functional teams to develop tailored solutions for complex client challenges, increasing customer loyalty and driving repeat business.
- Played an instrumental role in securing large-scale contracts from key industry players by showcasing company capabilities during proposal presentations and negotiations.
- Fostered a culture of continuous improvement among team members through regular feedback sessions, skill development workshops, and mentoring programs.
- Oversaw implementation and development of projects, minimizing operational deficiencies and driving customer satisfaction.
- Managed professional service team, celebrating milestones, supporting sales operations and determining future goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Chief Technology Officer
Trusted Information Experts
12.2007 - 03.2011
- Managed a team of 20 engineers and software developers..
- Optimized clients IT infrastructure by streamlining processes and implementing cutting-edge technologies.
- Created scalable architectures that supported long-term growth strategies while providing flexibility to adapt as needed.
- Spearheaded digital transformation initiatives to modernize business operations and enhance customer experience.
Technology Integration Manager
Cognos
01.1998 - 09.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Education
High School Diploma -
Port Perry High School
Port Perry, ONBachelor of Computer Science -
University of British Columbia
Vancouver, BCSkills
- Operational Excellence
- Business Analysis
- Incident Management
- Staff Development
- Service Level Agreements
- Customer Satisfaction
- Performance metrics analysis
- Service Delivery Optimization
Languages
English
Native or Bilingual
Timeline
Director of Professional Service Delivery
Converge Technology Solutions
07.2023 - Current
Director of Professional Services
Technology Integration Group / Itex Inc.
05.2011 - 06.2023
Chief Technology Officer
Trusted Information Experts
12.2007 - 03.2011
Technology Integration Manager
Cognos
01.1998 - 09.2007
High School Diploma -
Port Perry High School
Bachelor of Computer Science -
University of British Columbia
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