Robert Goodman
LA Quinta
Summary
Dynamic leader with a proven track record at Leslie's Pool Supply, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and team development, I excel in problem resolution and fostering strong customer relations. My strategic approach resulted in streamlined processes, significantly reducing discrepancies and improving service quality.
Overview
31
31
years of professional experience
Work History
General Manager
Leslie's Pool Supply
Palm Desert, CA
01.2016 - 12.2025
- Streamlined inventory management processes, enhancing accuracy and reducing stock discrepancies.
- Implemented staff training programs to improve customer service and product knowledge.
- Analyzed sales data to identify trends, informing strategic purchasing decisions.
- Developed operational procedures that increased efficiency across multiple departments.
Kitchen Manager
Buffalo's Cafe
Palm Desert, CA
08.2014 - 12.2016
- Supervised kitchen staff to ensure adherence to safety and sanitation standards.
- Streamlined food preparation processes, improving efficiency and reducing waste.
- Developed training programs for new hires, enhancing team performance and consistency.
- Managed inventory levels, ensuring optimal stock availability and minimizing costs.
Auto Detailer
Infiniti/Mercedes
Palm Springs, CA
04.2011 - 05.2014
- Executed thorough cleaning and detailing processes for luxury vehicles, enhancing customer satisfaction.
- Utilized specialized tools and products to restore vehicle interiors and exteriors to pristine condition.
- Conducted inspections to identify vehicle needs, ensuring comprehensive service delivery.
- Trained junior detailers on best practices and efficient workflows, improving team performance.
- Maintained inventory of cleaning supplies and equipment, optimizing resource availability for daily operations.
Assistant Branch Manager
Wells Fargo Home Mortgage
Palm Desert, CA
04.2002 - 05.2008
- Led team in delivering exceptional customer service and resolving complex mortgage inquiries
- Developed training programs to enhance staff performance and operational efficiency
- Implemented process improvements, reducing loan processing time and increasing customer satisfaction
- Collaborated with branch manager to set strategic goals and improve overall branch performance
Assistant Manager
Michaels Arts and Crafts
Palm Desert, CA
10.1994 - 03.2002
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on product knowledge and customer service excellence.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA06-1996
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
Timeline
General Manager
Leslie's Pool Supply
01.2016 - 12.2025
Kitchen Manager
Buffalo's Cafe
08.2014 - 12.2016
Auto Detailer
Infiniti/Mercedes
04.2011 - 05.2014
Assistant Branch Manager
Wells Fargo Home Mortgage
04.2002 - 05.2008
Assistant Manager
Michaels Arts and Crafts
10.1994 - 03.2002
High School Diploma -
Palm Desert High School