Robert Gargan

Led full-cycle software implementations for enterprise hospitality clients across Ireland and the UK, managing post-sales delivery, stakeholder engagement, and cross-functional coordination.

• Delivered 25+ end-to-end implementations across platforms (Procure Wizard, Access EPoS, stock/menu control), achieving 95%+ utilisation and €40K+ in quarterly revenue.
• Drove €5K+ in quarterly upsell revenue through proactive client engagement and solution customisation.
• Managed agile delivery workflows using FocalPoint, Salesforce, JIRA, Azure DevOps, Confluence, and Asana to ensure visibility, alignment, and timely execution.
• Partnered with product and engineering teams to resolve bugs, prioritise client feature requests, and deliver iterative improvements.
• Co-developed remote flightpath implementation strategies with sales and product teams, cutting initial deployment costs and improving client retention through phased delivery over contract terms.

Led event programming, tourism promotion, and strategic partnerships to grow venue visibility and increase footfall in a coastal hospitality setting.

• Curated and executed high-impact themed events (e.g. Halloween Banquet, Christmas series), boosting seasonal traffic and customer engagement.
• Increased weekend beverage revenue by 25% through staff upselling training and targeted service improvements.
• Developed and launched local tourism initiatives with Louth County Council and Fáilte Ireland, contributing to the 'Sea Louth' scenic trail.
• Sponsored the local ladies’ GAA team, investing €1,000+ in kits and promotion to strengthen community ties and brand goodwill.