Robert Franceschini
Sudbury,ON
Summary
Dynamic sales professional with a proven track record at Northern Print Broker, excelling in customer service and relationship building. Demonstrated expertise in problem-solving and team collaboration, leading to increased customer satisfaction and repeat business. Recognized for implementing efficient processes that enhanced operational performance and drove revenue growth.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sales Associate
Action Printing
11.2024 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Owner /operator
Franceschini Construction Limited
04.1990 - 03.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Owner/CEO
Northern Print Broker
11.2004 - 01.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Expanded business into new markets, cond
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Lasalle Secondary School
Greater Sudbury, ON06-1976
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Sales expertise
- Product sales
Accomplishments
- Brought in [number] new customers.
- Exceeded monthly quota [number] times.
Languages
English
Professional Working
Certification
- While some of these certifications may be more specific to certain types or levels of retail sales roles, they represent a broad spectrum of professional development opportunities for individuals seeking to advance their career in retail sales.
Board Chairman Community Living Sudburyg
Board Chairman Community Living Sudbury from 2014-2015
Looking after budgets for all areas of operation and chairing Monthly meetings
updating progress we had wait the month before.
Discussed fund raising and was involved in government funding
Interests
- I participate in low-impact exercises to strengthen core muscles
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Committed to improving personal fitness through regular participation in [sport]
Timeline
Sales Associate
Action Printing
11.2024 - Current
Owner/CEO
Northern Print Broker
11.2004 - 01.2017
Owner /operator
Franceschini Construction Limited
04.1990 - 03.2017
High School Diploma -
Lasalle Secondary School
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