Summary
Overview
Work History
Education
Skills
Timeline
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Robert F. Marquez

Santa Barbara

Summary

Dynamic Associate Technical Account Manager at Yardi Systems with a proven track record in resolving complex software issues and enhancing client satisfaction. Proficient in Salesforce and adept at fostering strong client relationships, I deliver innovative solutions that drive efficiency and elevate user experiences.

Overview

15
15
years of professional experience

Work History

Associate Technical Account Manager

Yardi Systems
Santa Barbara
01.2024 - 03.2024
  • Assisting clients with issues and concerns arising in their use of Yard products, especially with accounting and software-related concerns.
  • Communicate with Developers about client issues, deliver software solutions promptly, and create remarkable experiences for all Yards customers I interact with.

Technical Support Representative

Ontraport, Inc.
Santa Barbara
04.2014 - 11.2023
  • Resolved technical issues as well as answered questions by phone, email, and chat for various businesses with professional and efficient demeanor.
  • Examine and review client announced issues or concerns.
  • Increased efficiency with Zendesk (software/technology) and Jira (software/technology) for solving questions, complications, and bugs within our software.
  • Debug and escalate application breakdowns to the Development Team for repair.
  • Debug technical issues or requests from clients within the application.
  • Arrange technical blueprint calls for enhancing and sustaining client structures.
  • Evaluate data lists for email lists, API requests, and template designs for double opt-in emails.

Sales Administrator

Network Hardware Resale
Goleta
07.2013 - 12.2013
  • Collaborated with a ten-man sales team to process and track client orders and prepare invoices.
  • Developed daily gross product reports to provide team members with vital sales statistics.
  • Increased efficiency by employing Salesforce (software/technology) to generate tracking information, which was sent to clients.

Receptionist/Administrative Assistant

Northwestern Mutual Insurance Firm
Santa Barbara
08.2011 - 03.2012
  • Managed the office and front desk meaning answering the phone, scheduling appointments for agents, and checking and processing their insurance applications for new business.
  • Prospected new clientele for agents.
  • Processed invoices and processed mail.
  • Managed inventory for relevant company stakeholders.

Technical Repair Specialist

Globalinx Communications
Santa Barbara
01.2011 - 08.2011
  • Resolved technical issues by phone for various businesses with professional and efficient demeanor.
  • Specialized in data circuit management and explained protocols of company’s media center to clients.
  • Provided on call support for customer’s concerns or problems they encountered with their services.

Provisioner

TMC Communications
Santa Barbara
08.2009 - 12.2010
  • Facilitated client orders of telephone lines, data circuits, and toll free numbers for their businesses.
  • Managed disconnections of telephone lines, data circuits, and toll free numbers via customers’ requests and delinquent payments.

Education

BA - Liberal Studies

Antioch University
01.2012

Skills

  • Microsoft Office Suite
  • Adobe Creative Suite
  • Salesforce
  • Oracle
  • Database Management

Timeline

Associate Technical Account Manager

Yardi Systems
01.2024 - 03.2024

Technical Support Representative

Ontraport, Inc.
04.2014 - 11.2023

Sales Administrator

Network Hardware Resale
07.2013 - 12.2013

Receptionist/Administrative Assistant

Northwestern Mutual Insurance Firm
08.2011 - 03.2012

Technical Repair Specialist

Globalinx Communications
01.2011 - 08.2011

Provisioner

TMC Communications
08.2009 - 12.2010

BA - Liberal Studies

Antioch University

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Robert F. Marquez