Robert Easterwood
Fresno
Summary
Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.
Overview
8
8
years of professional experience
Work History
Manager on Duty
Delaware North Parks & Resorts
07.2023 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Event Manager
Central California Private Security
09.2021 - 03.2023
- Streamlined event planning processes by implementing efficient project management strategies.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
Logistics Manager
Contemporary Services Corporation.
08.2017 - 03.2020
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
Education
Dewolf High School
Fresno, CASkills
- Customer service focus
- Staff training and development
- Policy enforcement
- Industry awareness
- Employee engagement
- Customer service
- Goal oriented
Timeline
Manager on Duty
Delaware North Parks & Resorts
07.2023 - Current
Event Manager
Central California Private Security
09.2021 - 03.2023
Logistics Manager
Contemporary Services Corporation.
08.2017 - 03.2020
Dewolf High School
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