Robert Donovan
Roseville
Summary
Resourceful and experienced worker offering expertise in customer service. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Ready to help the team achieve company goals.
Overview
11
11
years of professional experience
Work History
Muli-purpose Clerk
Lucky's Supermarket
06.2017 - 10.2019
- Enhanced customer service with timely and accurate information when handling inquiries.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Resolved customer complaints efficiently, ensuring high levels of satisfaction and loyalty.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Fostered positive team environment, encouraging collaboration and efficiency among team members.
Merchandiser
Karpata Group
01.2014 - 12.2015
- Collaborated with cross-functional teams to execute promotional strategies and ensure brand consistency.
- Enhanced customer experience by providing product knowledge and assisting with inquiries on the sales floor.
- Implemented efficient stock replenishment processes, reducing out-of-stock occurrences significantly.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Merchandiser
DMG
02.2009 - 01.2013
- Developed and implemented merchandising strategies to enhance product visibility and drive sales growth.
- Led cross-functional teams in planning and executing seasonal product launches to optimize market presence.
- Collaborated with marketing teams to create promotional materials that aligned with brand standards and customer preferences.
- Trained and mentored junior merchandisers, fostering a culture of continuous improvement and professional development.
- Managed vendor relationships to negotiate favorable terms and ensure timely delivery of merchandise products.
Education
GED -
Fremont Adult School
Fremont, CA06-1998
Skills
- Skilled in vendor negotiation
- Merchandising layout development
- Visual merchandising
- Customer experience enhancement
- Quality management
- Personable interaction
Timeline
Muli-purpose Clerk
Lucky's Supermarket
06.2017 - 10.2019
Merchandiser
Karpata Group
01.2014 - 12.2015
Merchandiser
DMG
02.2009 - 01.2013
GED -
Fremont Adult School