Robert-Denis Larocque

• Led pre-flight briefings for cabin crew members, outlining expectations and responsibilities for each flight.

• Adjusting to miscellaneous changes that can occur in schedule or on board aircraft.

• Established and upheld high standards, promoting great customer service and assistance to guests.

• Managed onboard inventory, minimizing waste and maximizing cost-effectiveness of in-flight services. • Coordinated with pilots on flight status updates, promptly communicating relevant information to passengers as needed.

• Delivered exceptional customer service while handling diverse passenger needs, including medical emergencies or personal assistance requests.

• Implemented safety protocols, ensuring compliance with airline regulations and maintaining a secure environment for passengers.

• Collaborated with flight crew for seamless operations and improved efficiency during flights.

• Maintained detailed records of cabin activities, reporting any incidents or noteworthy occurrences to superiors postflight.

• Participated in ongoing professional development opportunities, staying informed on industry trends and updates in order to maintain a high level of expertise within the cabin manager role.

• Boeing 757, Boeing 767, Boeing 737 series 600, 700 and 800 aircrafts.
• Cabin Lead on rotation.
• Led pre-flight briefings for cabin crew members, outlining expectations and responsibilities for each flight.
• Adjusting to miscellaneous changes that can occur in schedule or on board aircraft.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Managed onboard inventory, minimizing waste and maximizing cost-effectiveness of in-flight services.
• Coordinated with pilots on flight status updates, promptly communicating relevant information to passengers as needed.
• Delivered exceptional customer service while handling diverse passenger needs, including medical emergencies or personal assistance requests.
• Implemented safety protocols, ensuring compliance with airline regulations and maintaining a secure environment for passengers.
• Collaborated with flight crew for seamless operations and improved efficiency during flights.
• Maintained detailed records of cabin activities, reporting any incidents or noteworthy occurrences to superiors postflight.
• Participated in ongoing professional development opportunities, staying informed on industry trends and updates in order to maintain a high level of expertise within the cabin manager role.

• Airbus 320 aircraft.
• Led pre-flight briefings for cabin crew members, outlining expectations and responsibilities for each flight.
• Adjusting to miscellaneous changes that can occur in schedule or on board aircraft.
• Established and upheld high standards, promoting great customer service and assistance to guests. • Managed onboard inventory, minimizing waste and maximizing cost-effectiveness of in-flight services. • Coordinated with pilots on flight status updates, promptly communicating relevant information to passengers as needed.
• Delivered exceptional customer service while handling diverse passenger needs, including medical emergencies or personal assistance requests.
• Implemented safety protocols, ensuring compliance with airline regulations and maintaining a secure environment for passengers.
• Collaborated with flight crew for seamless operations and improved efficiency during flights.
• Maintained detailed records of cabin activities, reporting any incidents or noteworthy occurrences to superiors postflight.
• Participated in ongoing professional development opportunities, staying informed on industry trends and updates in order to maintain a high level of expertise within the cabin manager role.

• Volunteer work in private home with four young adults with Down Syndrome in summer of 2005.

• Assisting Vice-President and performed some of duties in her absence.
• Implemented New Business and Administration Support Department, including hiring key people.
• Managed team of eight employees.
• Training employees and agency staff on office procedures and updates.
• Assured follow-ups on urgent and important cases with underwriters to respond to external clients
• Managed and controlled daily workload assigned to New Business, Administration Support and Underwriting.
• Submit annual employees work evaluations.