Robert Davis
San Diego
Summary
Proven leader in human resources and operations with a focus on the dynamic hospitality industry. Outstanding experience in business structure work and change leadership, ensuring alignment of organization goals, structure, and people systems and processes. Excellent analytical skills for making objective business decisions with professional and academic rigor. Superior focus on cross-functional work, consistently delivering higher quality work with strong business buy-in.
Overview
26
26
years of professional experience
Work History
Senior Vice President Human Resources
Axos Bank
11.2021 - Current
- Implemented HR Business Partner role to provide business units with strategic and tactical support including, engagement, retention, and structure issues, while providing simultaneous administrative support
- Developed retention strategy for the enterprise focusing on employee experience, engagement, learning and development, competency mapping, and career pathing
- Currently developing RFP to restructure the HR 'tech stack' to reduce complexity, improve service levels, and drive retention and growth strategies utilizing best-n-class cloud-based systems
- Leading HR due diligence on two nearly simultaneous acquisitions
- Partnering with multiple departments on the organization's 'Total Workforce Management' project, integrating management of employees, independent contractors, and 'SOW' workers
- Partnering with inside and outside counsel to update HR policies and handbook to ensure a positive employee experience and to maintain compliance with federal and multi-state employment regulations
- Developing compensation strategy, philosophy, and structure, including broadbanding for presentation to executive leadership for adoption
Regional Human Resources Director
Universal Health Services, Southern Cal
08.2019 - 11.2021
- Led the HR due diligence process for the largest acquisition in company history
- Standardized job descriptions, compensation strategies and structures, and policies across all five facilities
- Lay groundwork and strategy to regionalize talent acquisition function to increase applicant quality, decrease time to fill, and share applicants across the region after implementing new applicant tracking system
- Implemented post-survey employee engagement plans in all facilities
- Partnered with region and corporate leadership to determine operational and people strategies over next three years
- Oversaw multiple facility restructures and collaborated in department/unit startups
- Collaborated with region and corporate leadership to execute multiple functional regionalization efforts, including Quality Management, Information Systems, Case Management, and Patient Access
Director, Human Resources
Rady Children's Hospital, San Diego
07.2017 - 08.2019
- Oversaw all HR functional groups in the hospital and managed a budget of approximately $8 million
- Led the search and negotiated the contract for the hospital's health and welfare benefits broker and consultant
- Led the HR Partner group and initiated a restructure to clearly delineate and differentiate strategic HR Partner roles and tactical/employee relations roles
- Led the implementation of the hospital's new applicant tracking system and subsequent department restructure
- Re-engineered the hospital's LOA processes and policies resulting in higher internal customer satisfaction and engagement, reduced employee benefits arrears balances by approximately $85,000, and improved return to work times by 20%
- Served as HR lead for Children's Specialists of San Diego (CSSD) as outlined in the Master Services Agreement between the medical group and the hospital
Director, Human Resources
Club Demonstration Services, A Daymon Worldwide Company
10.2010 - 07.2017
- Served as Director and HR Business partner for the CDS businesses in the US and Mexico with responsibility over approximately 26,000 employees
- Transformed the HR department from a transaction-focused, administrative team to a highly-effective, strategy-focused business unit through the implementation of the Workday Human Capital Management System, Talentlink Applicant Tracking System, Topyx Learning Management System, and ZenDesk Customer Service Tracking System
- These systems were rolled out to nine countries in under six months
- Successfully led the Compensation and Benefits, Training and Development, Employee Relations, HRIS, and Talent Acquisition Teams
- Restructured each group and ensured each was staffed optimally
- Led the restructuring of the HR department, in alignment with current thinking on optimal HR structure, which included the delineation of Centers of Expertise, creation of the embedded HR Business Partner team, and an internal customer support-focused HR Shared Services group, branded as 'Access HR'
- Consulted with the Senior Leadership Team on business strategy, focusing on workforce planning and related people development programs, including use of the 9-box methodology, individual development plans, and succession planning processes
- Achieved a three-year cumulative unemployment tax savings of $1.3 million through the aggressive internal management of unemployment claims and the addition of a highly-effective third party unemployment claims administration firm
- Achieved a 100% dismissal rate for all EEOC and state DOL claims through the restructuring of the Employee Relations function, implementation of structured investigation and reporting protocols, training of front-line Operations managers on people management skills, and the embedding of HR professionals into the field Operations team
- Partnered closely with the Business Development, Operations, Procurement teams, and inside and outside legal counsel to successfully open the CDS business, supporting Costco's new venture in Spain, as well as our sister-company's product demonstration business in Panama with retailer Grupo Rey
- Led the HR setup process to enable the acquisition of the Costco product demonstration business in Canada, including the mass hiring of approximately 9,000 employees
- Began initial research into French employment law with in-country legal counsel to support pending new business in France
- Conducted due diligence and managed post-acquisition activities as part of CDS's purchase of its primary competitor
- This acquisition led to a 40% increase in location and headcount for the business
- Managed an annual budget of approximately $2.1 million, including staff and systems costs
- Managed multiple organizational restructuring events in field Operations, Sales, and corporate staff to align organization structure with business objectives
Director of Guest Service Systems
Jack in the Box, Inc.
07.2008 - 09.2010
- Led the organization's Voice of the Customer program, which included oversight of the survey vendor, presentation of data to business leaders and operations managers, and consultation with management on implications and application of the data to improve business outcomes
- Annual budget for the program was approximately $1.1 million
- Developed, in partnership with Operations, Quality Assurance, Human Resources, and Marketing, all tools and methods of measuring and reporting on service quality, food safety, and restaurant cleanliness standards
- Presented results regularly to the senior leadership team and board of directors
- Was responsible for consulting with business leaders on methods to drive performance around the standards
- Maintained responsibility for all measures of employee engagement, job satisfaction, and the delivery of internal customer service to employees
- Conducted ongoing statistical data analysis on these measures and their correlation to both customer service and business performance measures
- Consulted with business leaders on these correlations and methods to use them to drive business outcomes through 'people-first' practices
Human Resources Manager
Jack in the Box, Inc.
03.2005 - 07.2008
- Managed the organization's annual 'People Equity' survey, which measured employee Alignment with organization goals, Capabilities, and Engagement levels (ACE)
- This included vendor management, data reporting, linkage with other business data sources, and consultation with business leaders
- Jack in the Box was recently awarded the 2016 HRM Impact Award by the Society for Human Resource Management (SHRM) and Society for Industrial/Organizational Psychology (SIOP) for pursuing evidence-based HR management
- This award was made possible by the foundational work I completed as part of this ongoing program
- Led a cross-functional team to design, develop and implement the Internal Service Survey, which measured ongoing quality of employee supervision by managers across eight behavioral dimensions
- Participated in a cross-functional team to identify competencies for all positions in the company using the Lominger card-sort methodology
- Led the effort to integrate the identified competencies into selection systems, development plans, and performance management tools
- Led a cross-functional team to redesign the organization's performance management processes and tools
- This effort produced a new online annual performance review tool, a shift from anniversary reviews to focal reviews, and a new development planning process and guidelines
- Consulted with business leaders on employee performance issues, morale issues, and employee-conduct related problems
- Managed the Area Manager Onboarding program, which consisted of a comprehensive six-month field onboarding and training process, and a week-long, intensive introduction to the corporate support functions and company culture initiatives at the Corporate Support Center in San Diego
- Participants were assigned a mentor, who along with their supervisor, would work to ensure their success as new or newly-promoted leaders
Manager, Operations & People Systems
Jack in the Box, Inc.
08.2003 - 03.2005
- Partnered with Human Resources to implement an enterprise-wide time-keeping system
- Rollout included all corporate locations and multiple franchised restaurants
- Participated in cross-functional teams to develop restaurant kitchen layouts, equipment selection and testing, and operational procedures, with an emphasis on basic human factors and risk management issues
- Was instrumental in the development of the company's first back-of-the-house operating system (Workstation Positioning)
- Served on multiple product development teams
Senior Training and Development Program Manager
Jack in the Box, Inc.
01.1999 - 08.2003
- Co-developed and implemented the company's first in-house computer-based training system, which included user-interface design, back-end database development, hardware sourcing, and content conversion and development
- Oversaw the development and maintenance of the Restaurant Manager training program, which included a blend of on-the-job activities, computer-based training content, and classroom courses
- Content covered restaurant systems, HR processes and policies, food safety, financial management, and customer service
- Partnered with Operations, Research & Development, and Quality Assurance to develop training content to support the company's aggressive new product development efforts
- Content included employee guides, manager guides, and computer-based training on procedures, especially when complex
- Collaborated with individual business leaders to create development plans for their subordinates, and source available internal and external training programs to support those programs
Education
M.A. - Organizational Psychology
CALIFORNIA SCHOOL OF PROFESSIONAL PSYCHOLOGY
San Diego01.2000
B.A. - Psychology
UNIVERSITY OF SAN DIEGO
01.1998
Skills
- Strategic leadership
- Policies and procedures
- Operational excellence
- KPI tracking
- Process improvements
- Organizational development
- Staff development
- Human resources management
Affiliations
- Society for Human Resource Management (SHRM)
- HR People & Strategy (HRPS)
- San Diego Employer's Association (SDEA)
Presentations
- North American Conference on Customer Management, Anaheim, CA, 2008, Linking Employee Engagement to Business Outcomes
- Society for Industrial-Organizational Psychology (SIOP) Annual Conference, San Francisco, CA, 2009, The Engagement Problem Executive Panel
Timeline
Senior Vice President Human Resources
Axos Bank
11.2021 - Current
Regional Human Resources Director
Universal Health Services, Southern Cal
08.2019 - 11.2021
Director, Human Resources
Rady Children's Hospital, San Diego
07.2017 - 08.2019
Director, Human Resources
Club Demonstration Services, A Daymon Worldwide Company
10.2010 - 07.2017
Director of Guest Service Systems
Jack in the Box, Inc.
07.2008 - 09.2010
Human Resources Manager
Jack in the Box, Inc.
03.2005 - 07.2008
Manager, Operations & People Systems
Jack in the Box, Inc.
08.2003 - 03.2005
Senior Training and Development Program Manager
Jack in the Box, Inc.
01.1999 - 08.2003
M.A. - Organizational Psychology
CALIFORNIA SCHOOL OF PROFESSIONAL PSYCHOLOGY
B.A. - Psychology
UNIVERSITY OF SAN DIEGO
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