Robert Daudet
Winnipeg
Summary
Passionate leader dedicated to enriching the customer experience at all stages of the student lifecycle. With a strategic focus on international student success and transition, and in developing and fostering positive stakeholder connections, I apply analytical skills and a continuous improvement lens to drive successful Strategic Enrolment Management initiatives and program development.
Overview
19
19
years of professional experience
Work History
COLLEGE DIRECTOR & PRINCIPAL
International College of Manitoba (Navitas)
04.2019 - Current
- Oversaw the academic, student services, and administrative functions of the College
- Led the team through COVID-19, quickly pivoting to fully remote delivery
- Despite borders closing, the College remained competitive and was one of top three Navitas global colleges to recover most quickly from the pandemic
INTERIM GENERAL MANAGER (OPERATIONS)
Navitas Canada
07.2023 - 04.2024
- Responsible for overseeing the effective operation of colleges in established Navitas Canada colleges, delivering on the division’s strategic goals for quality, efficiency, and growth
- Direct and lead College Directors in the development and implementation of strategic plans and budgets
- Keep abreast of contemporary issues and trends in international education, including emergence of student needs and changes in immigration policies and their impact on college population
- Development of a Governance Framework and a Stakeholder Engagement Strategy
DIRECTOR, STRATEGIC INITIATIVES
Navitas Canada
01.2021 - 07.2023
- Assisting the Chief Operating Officer with the development and reporting of operational plans, Environment Social Governance initiatives, and other strategic projects
- Created 5-Year Operational Plan and 1-Year Implementation Plan templates and developed them alongside the leaders of all colleges and functional units
- Tracked progress on strategic goals through semesterly reporting and Balanced Scorecards
- Established 4 Seasons of Reconciliation training for staff and a series of debrief conversations facilitated by the National Centre for Truth & Reconciliation
DEPUTY COLLEGE DIRECTOR
International College of Manitoba (Navitas)
04.2019 - 07.2023
- Explain your responsibilities, achievements and remember to add keywords that are relevant to the job position you are applying for
- List your experience in chronological order starting with the most recent position
- Provide tangible, concrete examples instead of general statements
DEPUTY COLLEGE DIRECTOR / SENIOR ACADEMIC MANAGER
International College of Manitoba (Navitas)
08.2015 - 04.2019
- Led, supported, and developed the student and academic affairs professional staff, including faculty
- Administered Strategic Enrolment Management, with a focus on retention, success, and student experience, which included reviewing student satisfaction survey sand responding appropriately
- Created a pre-arrival course for prospective students, equipping them to be ready to succeed in a Canadian university environment
- Oversaw the timetable, including appointment of instructors, their performance, and ongoing professional development
E-MARKETING MANAGER
Navitas North America
09.2014 - 08.2015
- Oversaw the development of digital media student recruitment strategy and activities
- Developed and launched Google Adwords and Facebook ads
- Created email nurturing campaigns and administered A|B testing to best respond to customer preferences and needs
MARKETING MANAGER
International College of Manitoba (Navitas)
01.2011 - 10.2014
- Developed and implemented comprehensive plans for designated markets, including India, SouthEast Asia, Middle East, and Russia/CIS
- Traveled to markets 4-5 times a year, promoting Manitoba as a study destination to prospective students and building relationships with local education agents
- Developed nurturing strategies to increase student conversion
- Increased student population from 420 to 1000+ and improved diversity with increased enrolment from Vietnam, Hong Kong, Indonesia, Malaysia, Ukraine, and Qatar
MEMBER SERVICES SUPERVISOR / FINANCIAL SERVICES ASSISTANT / MEMBER SERVICES REPRESENTATIVE
Cambrian Credit Union
01.2006 - 01.2011
- Ensured a positive member experience for banking transactions and services
- Supervised the front-line member services team, including oversight of the tellers and financial services support staff
- Processed banking transactions, including handling of registered products; assisted with estate accounts; and fulfilled various branch administrative duties
Education
Master of Science - DIGITAL EDUCATION
University of Edinburgh
Edinburgh, Scotland01.2021
BACHELOR OF COMMERCE (HONOURS) - Human Resources & Industrial Relations
University of Manitoba
Winnipeg, MB05-2009
Skills
- Leadership
- Strategic Planning & Execution
- Data Analysis & Presentation
- Stakeholder Engagement
- Program Development
- Cross-Cultural Communication
- Continuous Improvement
- Risk Management & Mitigation
- Budget Management
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, OneNote)
- Data Analysis and Visualization
- Learning Management Systems, including Moodle
- Student Information System software
- Communication and collaboration software (Zoom, Teams)
- Assessment and evaluation software (SurveyMonkey, MachForms)
- Customer Relationship Management (CRM) software
Websites
Languages
English
Native or Bilingual
French
Professional Working
Conferencepresentations
- Integrating Achievement: Navigating the Muddy Waters of International Student Success, Canadian Association of College & University Student Services (CACUSS) Annual Conference, Winnipeg, 06/01/16
- Recipes for Success: The Student Experience Project, Canadian Bureau for International Education (CBIE) Annual Conference, Ottawa, 06/01/18
- Coming & Going: A Successful Overseas Experience Starts with Pre-Departure, CBIE Annual Conference, Winnipeg, 06/01/19
- Pandemic Learning Loss: The Evolving Needs of International Students (Panel), Navitas Business Partners Conference, Bangkok, Thailand, 06/01/23
Boardexperience
- Vice-President, Manitoba Council for International Education, Winnipeg, 01/01/22, Present, Collaborate with representatives from other Manitoba Designated Learning Institutions who welcome international students to their programs, identifying best practices for program delivery and providing advocacy to government officials., Act as Chair for board and council meetings, in absence of President., Participate in committees, including Financial Audit and Fundraising/Sponsorship., Hosted weekly virtual sessions from 2020 to present, bringing representatives together to discuss emerging trends, including immigration policy changes and COVID isolation requirements.
- Treasurer, Keystone Rainbow Curling League, Winnipeg, 01/01/22, Present, Community 2SLGBTQIA+ curling league, creating a safe space for sport., Develop budgets and annual financial statements., Maintain financial records and process payments.
Professional Development
- Immigrant and Refugee Mental Health Course for Settlement and Social Service Providers, The Centre for Addiction & Mental Health (CAMH), 12/01/23
- Indigenous Canada, University of Alberta (Coursera), 08/01/21
- Mental Health First Aid, Mental Health Commission of Canada, 09/01/15
- Aligned Strategy: How to Facilitate a Strategic Planning Session, SME Strategy Management Consulting, 04/01/24
- 4 Seasons of Reconciliation, First Nations University of Canada, 09/01/23
- Applied Suicide Intervention Skills Training (ASIST), LivingWorks, 05/01/16
Timeline
INTERIM GENERAL MANAGER (OPERATIONS)
Navitas Canada
07.2023 - 04.2024
DIRECTOR, STRATEGIC INITIATIVES
Navitas Canada
01.2021 - 07.2023
COLLEGE DIRECTOR & PRINCIPAL
International College of Manitoba (Navitas)
04.2019 - Current
DEPUTY COLLEGE DIRECTOR
International College of Manitoba (Navitas)
04.2019 - 07.2023
DEPUTY COLLEGE DIRECTOR / SENIOR ACADEMIC MANAGER
International College of Manitoba (Navitas)
08.2015 - 04.2019
E-MARKETING MANAGER
Navitas North America
09.2014 - 08.2015
MARKETING MANAGER
International College of Manitoba (Navitas)
01.2011 - 10.2014
MEMBER SERVICES SUPERVISOR / FINANCIAL SERVICES ASSISTANT / MEMBER SERVICES REPRESENTATIVE
Cambrian Credit Union
01.2006 - 01.2011
Master of Science - DIGITAL EDUCATION
University of Edinburgh
BACHELOR OF COMMERCE (HONOURS) - Human Resources & Industrial Relations
University of Manitoba
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