Photography and Videography
Craig Becker
Hospitality Professional
Lake Louise,AB
Summary
Seasoned professional with a wealth of experience, strong communication and excellent multi-tasking skills. Talented server with a passion for exceptional dining and authentic guest engagement. Successful in providing high-quality guest experiences. Logically-minded and socially-aware salesperson focused on up-selling wine and spirits and promoting high-priced menu items by explaining flavours, preparation methods and ingredient-sourcing. An adaptable team player who can transition to a leadership role when the need or opportunity arises.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Server: The Lakeview
Fairmont Chateau Lake Louise
07.2022 - Current
- Making memorable moments and unique hospitality experiences for guests while maintaining high standards of service.
- Cultivating an enriched knowledge of spirits, beer and wine, through tastings, training and seminars.
- Excellence in guest survey response initiatives, Accor loyalty program sign-up drive, and incentive contests.
Server: The Pines, Altitude
Pursuit Banff Jasper Collection
07.2020 - 07.2022
- Fostered memorable dining experiences, engaging guests in regional fare, cocktail, beer and wine pairings.
- Increased hotel productivity and professional growth, cross-training with Guest Relations when pandemic led to staff shortage.
Server: Seagulls Restaurant & Lounge
Lakeview Hecla Resort
03.2019 - 06.2020
- Consistently exceeded guest expectations by engaging in meaningful exchanges and enhancing the dining experience at a busy, recreation-focused resort.
- Launched and maintained Instagram account.
Server/Bartender
Boston Pizza South
04.2017 - 04.2018
- Shared knowledge of menu items and flavours, enabling customers to make choices while up-selling.
- Maintained order efficiency and accuracy through clear communication with back-of-house.
- Acted as mentor to younger colleagues and trainer to new bar employees.
Server/Front of House Manager
Cafe Dario
10.2014 - 02.2017
- Contributed to a 4.5 star Winnipeg Free Press review by recruiting and training servers, assisting in a menu redesign, and acting as general manager.
- Engaged guests in an upscale five-course prixe-fixé Latin-inspired menu, offering wine and beer pairings.
- Launched Instagram and Facebook acoounts, increasing community exposure and guest engagement.
Education
Creative Communications - Broadcast Journalism
Red River College of Applied Arts, Science And Technology
Winnipeg, MB 08.2005 - 05.2007
Skills
High-volume dining
Menu memorization
Food and beverage pairings
Wine service
Sales expertise
Social Perceptiveness
Time management
Guest relations management
Natural Leader
Training and mentoring
Marketing and advertising
News Writing amd Video Editing
Interests
Hiking in Summer, Skiing in Winter
World History and Travel
Music and Performing Arts
Timeline
Server: The Lakeview
Fairmont Chateau Lake Louise
07.2022 - Current
Server: The Pines, Altitude
Pursuit Banff Jasper Collection
07.2020 - 07.2022
Server: Seagulls Restaurant & Lounge
Lakeview Hecla Resort
03.2019 - 06.2020
Server/Bartender
Boston Pizza South
04.2017 - 04.2018
Server/Front of House Manager
Cafe Dario
10.2014 - 02.2017
Creative Communications - Broadcast Journalism
Red River College of Applied Arts, Science And Technology
08.2005 - 05.2007
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