Detail-oriented professional with a versatile background in customer service and team supervision. Proven ability to improve workflows and enhance experiences, leveraging strong cash handling and problem-solving skills to drive operational success.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
H&r Block
Cameron Park
01.2025 - 04.2026
Greeted clients warmly and provided excellent customer service at the front desk.
Scheduled appointments efficiently using company-specific appointment management software.
Answered phone calls promptly and addressed client inquiries professionally.
Processed client documents accurately while maintaining confidentiality and compliance standards.
Assisted clients with tax preparation questions, ensuring clarity and understanding of services.
Cashier
Fudge Factory
Pollock Pines
08.2025 - 12.2025
Processed customer transactions using point-of-sale systems efficiently.
Assisted customers with product selections and answered inquiries promptly.
Maintained cleanliness and organization of the checkout area consistently.
Handled cash, credit, and gift card payments accurately during shifts.
Collaborated with team members to ensure smooth daily operations.
Stocked shelves with fudge products and ensured displays were appealing.
Supervisor
Funbox
Natomas
08.2024 - 11.2025
Supervised team members to ensure smooth daily operations and workflow efficiency.
Coordinated staff schedules to maintain adequate coverage during peak hours.
Implemented safety protocols to maintain a secure work environment for all staff.
Addressed customer inquiries and resolved issues promptly to enhance guest experiences.
Laborer
Clinton Maintenance Company
El Dorado Hills
03.2022 - 10.2024
Operated various maintenance tools and equipment safely and efficiently.
Assisted in routine cleaning and maintenance of facilities and grounds.
Conducted basic repairs and maintenance on equipment as needed.
Performed physical activities requiring heavy lifting, walking and standing for long periods of time.