Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Clements

Anaheim

Summary

Dynamic Operations Manager with a proven track record at Priority Metals, Inc., enhancing employee accountability and retention through effective leadership and training. Skilled in problem-solving and project management, I successfully improved customer satisfaction and streamlined supply chain operations, ensuring timely delivery and compliance with industry standards.

Overview

19
19
years of professional experience

Work History

Operations Manager

Priority Metals, Inc.
01.2007 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Maintained scheduling of routes.
  • Maintaining warehouse incoming and outbound orders.
  • Maintaining truck maintenance and repairs.
  • Maintaining forklift maintenance and repairs.
  • Maintained stock lists and inventory.
  • Operated forklifts, cherry pickers, scissor lifts, and commercial class C trucks.
  • Frequently used capillaries, micrometers, and tape measures to verify material.
  • Read and review chemical and mechanical reports for materials.
  • Trained to adhere to state and manufacture guidelines and specifications.

Education

Computers

Buena Vista
Corona, CA
06.2003

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Project management
  • Policies and procedures implementation
  • Maintaining compliance
  • Schedule management

Timeline

Operations Manager

Priority Metals, Inc.
01.2007 - Current

Computers

Buena Vista
Robert Clements