Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Have won employee if the month 3 times in a calendar year
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Robert Cheung

Robert Cheung

Toronto,ON

Summary

Dynamic sales executive with over 20 years of proven success in driving growth through tailored solutions for Canadian and US clients, particularly in the security, IT, and SaaS sectors. Renowned for exceptional presentation skills and a client-centric management approach that fosters long-term relationships across diverse business accounts. Highly analytical with a strong ability to anticipate and adapt to evolving client needs, ensuring solutions remain flexible, functional, and scalable. Recognized for a steadfast commitment to client satisfaction and consistently delivering results that align with strategic business objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Manager

Conex Depot Inc
03.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed approximately 40 incoming/outgoing calls, emails and faxes per day from customers

Senior Customer Operation Specialist

VendorPM
01.2023 - Current
    • Assisting Property Managers to obtain three quotes or more from vendors who will provide services that help them maintain their properties.
    • Liaise between Property Managers and Vendors to ensure quotes were properly submitted on VendorPM's SaaS platform on-time
    • Assisted clients in analyzing trends in the market to ensure best practice
    • Cold called Vendors to ensure Property Managers were receiving 3 quotes for their projects
    • Assisted Property Manager to cold call Vendors outside of VendorPM's service area to assist them in awarding a $250,000 project
    • Met or exceeded target every quarter in 2023
    • Trained new hires

Account Executive

VendorPM
01.2022 - 01.2023
  • Target vendors to introduce them to new clients using VendorPM's SaaS product.
  • Cold called over 40 prospects daily to introduce VendorPM services and assisted them in growing their business
  • Assisted vendors in ensuring their compliance requirements were met and up to date
  • Spearheaded several special projects designed to expand business in new territories
  • Signing up new property managers to use VendorPM product
  • Signing up new vendors in US markets to use VendorPM product during their expansion
  • Shattered a sales record of most sales in a single day of 18 sales that day
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

Business Development Executive

Protect-IP
01.2020 - 01.2021
  • Target B2B corporate businesses securing new clientele that would benefit from traditional physical security solutions and new technology geared towards Covid-19 pandemic planning short and long-term.
  • Cold call prospects daily to introduce Protect-IP services and build company brand awareness through active networking, RFP's and RFI's
  • Introduced clients to “Touch Free” solutions to reduce contact points within facilities
  • Supported and developed company and service marketing material from concept to finished product
  • Introduced new technological partnerships to the company to win new business
  • Brought Roots Canada in as a new client with sales order over $20K
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
  • Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
  • Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.

Senior Commercial Security Consultant

ADT Security
01.2018 - 01.2020
  • Target B2B corporate businesses to attract new clientele who could benefit from burglary fire monitoring, video surveillance and access control systems. Upgrade existing ADT clients from outdated systems to newer technology.
  • Cold call prospects daily and increase brand awareness via active networking and business leads. Actively pursued RFQ opportunities, led quotation development and sales plan
  • Create and build relationships as a trusted advisor for security requirements
  • Create proposals that are customized to address the customer's needs and present a cost-effective solution that makes senses to the customer to win the bid
  • Evaluated emerging security technologies, providing recommendations for potential integration into client environments.
  • Improved overall system security for clients by identifying vulnerabilities and implementing effective solutions.
  • Developed reasonable and cost effective recommendations for security improvement.

Business Development Executive

Spotter Security
01.2011 - 01.2018
  • Target B2B leads across medium to enterprise size corporate businesses, construction and development firms to attract new clients who could benefit from video monitoring, surveillance and access control systems. Position Spotter Security as the provider of choice for security needs.
  • Establish client expectations from security assessment and plan development to final budget estimates. Liaise with sales executive for detailed project quote
  • Promote, persuade, and build trust with new clients on the value of Spotter Security's expertise and its ability to provide solutions for project requirements. Determine project requirements by conducting business risk assessments that cover potential threats to property. Continued liaison with client to manage project lifespan and post project troubleshooting
  • Acquired 10% of the construction security video monitoring market within the first year of hire
  • Developed business leads resulting in a 10% or greater increase in company revenue year over year
  • Brought in 60% of the company's top 10 revenue generating accounts in 2017 which broke the company's revenue record
  • Secured a $98K project opportunity that led to repeat business valued over $300K in 24 months
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.

Account Executive

IT Weapons INC.
01.2010 - 01.2011
  • Consulting service in the area of hardware and desktop virtualization software, application delivery that drives business continuity solutions and maximizes digital security. Recruited to drive new account acquisition, expand sales growth for market penetration at a minimum of four new clients monthly.
  • Established solution-focused relationships with key decision makers to understand their technology challenges. Ensured smooth transition between IT Weapons technical team and client from sales to product implementation
  • Cold called 50+ clients daily and increased brand awareness via active networking and business leads. Generated $15K of business acquisition and four new clients monthly. Actively pursued RFQ opportunities, led quotation development and sales plan
  • Built portfolios and cultivated relationships with several value new accounts such as Burlington Public Library, Mastermind, York District School Board and SR Steel
  • Landed a license renewal deal with the Burlington Public Library. Re-engaged an underserviced account with RE;Sound, secured a $40,000 SAN data storage solution contract with Dell, and over $6K in consulting hours with IT Weapons. Devised an aggressive price point and managed a partnership with Dell to deliver the solution
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

Account Executive

CoreMicro Technology INC.
01.2007 - 01.2010
  • CoreMicro is an USB flash memory drive business for photographic, computer, cellular and consumer electronic marketplaces. Retained to develop new accounts with national and small-medium business (SMB) resellers.
  • Initiated CoreMicro to enter into the SMB market which led to increased margins from 25 points. Broke into the SMB market by signing school boards and universities to carry the products in stores. Secured Dalhousie University as a new client, helped Dalhousie to create a private label brand flash drive, created agreements with University of Toronto, Laurentian University, Canadore College and University of PEI. Generated over $100K in net new revenues that exceeded business sales targets
  • Secured Blacks Photography account, resulting in $200K in new revenues within 1 year. Inducted, developed, and negotiated a deal with corporate channels and Zellers' distributor into a $500K account. Negotiated relationship with Virgin Mobile targeting its youth market resulting in $1 million of new revenues, and built their sales from zero to 100,000 orders per month
  • Generated $1.8 million in revenue from dealers, mobile providers, and large retailers. Ranked top 3 account executives for monthly revenues. Secured 50+ new retailers in the first 2 years at CoreMicro
  • Instrumental in the media launch of the recovery department to generate new revenue from end users for data recovery services. Convinced clients that new product development for PS3 and Wii represented a lower cost alternative for camera and phone clients
  • Coached and trained sales staff on sales strategies to penetrate the U.S. market that resulted in a large deal with Hy-Vee
  • Managed corporate trade shows, delivered corporate presentations, and tailored programs to convey the valued added benefits and features of CoreMicro product suite

Education

Product Certificate - Internal Net Integration Technologies

Nitiversity
Markham, ON
01.2004

Principles of Buying

Ryerson University
Toronto, ON
01.1999

Product Certificate - Internal Ingram Micro

IBM
Mississauga, ON
01.1999

Diploma - Electrical Control Engineering

Humber College
Toronto, ON
01.1990

Skills

  • Evaluate client requirements and design solutions
  • Territory planning and management
  • Familiarity with emerging technologies
  • Deal closer with small, medium and enterprise level businesses
  • Strategic account management
  • Create and deliver winning sales presentations
  • Contract negotiations
  • Develop RFQs and RFPs
  • Maintain client loyalty

Accomplishments

  • Consistently exceeded sales goals, placing in top 15% of sales representatives out of 20sales representatives nationwide.
  • Consistently exceeded monthly sales quotas by more than 10%.
  • Achieved 90% project fulfillment through effectively helping with customer success team.

Languages

English
Native or Bilingual

Certification

  • VMware VSP Certified
  • Citrix Certified Sales Professional

Timeline

Sales Manager

Conex Depot Inc
03.2024 - Current

Senior Customer Operation Specialist

VendorPM
01.2023 - Current

Account Executive

VendorPM
01.2022 - 01.2023

Business Development Executive

Protect-IP
01.2020 - 01.2021

Senior Commercial Security Consultant

ADT Security
01.2018 - 01.2020

Business Development Executive

Spotter Security
01.2011 - 01.2018

Account Executive

IT Weapons INC.
01.2010 - 01.2011

Account Executive

CoreMicro Technology INC.
01.2007 - 01.2010

Product Certificate - Internal Net Integration Technologies

Nitiversity

Principles of Buying

Ryerson University

Product Certificate - Internal Ingram Micro

IBM

Diploma - Electrical Control Engineering

Humber College

Have won employee if the month 3 times in a calendar year

I have a team first mentality where I enjoy seeing the success of my teammates as well as my own. I believe that if the team is successful, this will elevate everyone's performance and create a friendly competitive environment.


During my off time, I had spent many years coaching youth hockey. This had helped me extrapolate that skill set into my professional career.

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Robert Cheung