ROBERT CHEN
Richmond,Canada
Summary
Dynamic entrepreneur with a proven track record at Rawbay Foods & Services and Gyoza House, excelling in strategic thinking and customer acquisition. Well experienced in corporate operations management and fluent in Mandarin, Cantonese, and English, I successfully launched a startup, cultivated client relationships, and implemented innovative marketing strategies, driving significant growth and loyalty within the local retail and services industry.
Overview
16
16
years of professional experience
Work History
Startup Founder
Rawbay Foods & Services
Richmond, BC
01.2019 - Current
- Developed a successful business plan and strategy to launch a startup company.
- Analyzed industry trends to identify opportunities for growth within the startup's market space.
- Identified potential customers, generated leads and closed deals with clients.
- Cultivated key relationships with customers that enabled long-term loyalty.
- Negotiated contracts with vendors, suppliers and partners while maintaining cost-effectiveness objectives.
- Assessed risks associated with launching new products and services into the market.
- Managed budgeting activities such as forecasting expenses and allocating resources appropriately.
- Designed and implemented systems for tracking customer data, sales metrics, financials and operations performance.
- Created an effective marketing plan for the startup utilizing digital channels.
- Researched new technologies that could be leveraged by the startup.
Customer Service Representative
CIBC
Vancouver , BC
01.2016 - 07.2018
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Adhered to company policies and procedures while providing superior service.
Volunteer
RCMP
Richmond, BC
08.2009 - 08.2015
- Observed rules and safety regulations of organization while carrying out assigned tasks.
- Provided direct assistance to individuals in need, offering companionship and support.
- Participated in community clean-up and enrichment projects.
- Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.
Operations Manager
Golf Town
VANCOUVER , BC
01.2013 - 01.2015
- Managed the daily operations of multiple departments to maximize efficiency.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
Department Sales Lead
Golf Town
RICHMOND, BC
01.2012 - 01.2013
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Developed and maintained relationships with customers and vendors for successful project completion.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Maintained accurate inventory records while ensuring optimal stock levels at all times.
- Conducted regular meetings with sales staff to review goals and objectives.
- Provided training sessions for new employees on sales techniques, procedures.
Sales Associate
Golf Town
RICHMOND, BC
09.2011 - 12.2011
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Kept work area clean, organized and free of clutter at all times.
- Handled customer complaints in a professional manner.
- Analyzed customer feedback surveys to improve product offerings and enhance customer satisfaction.
Owner / Store Manager
Gyoza House/Richmond Summer Night Market
06.2011 - 09.2011
- Ensured compliance with applicable laws and regulations related to business operations.
- Oversaw budgeting and financial management.
- Managed daily operations of the store, and implemented quality assurance processes to ensure product excellence.
- Organized events such as trade shows with other vendors, and conferences for training new staff members.
- Collaborated with other owners on joint ventures and shared resources.
- Analyzed industry trends to develop competitive strategies to increase customer satisfaction and loyalty.
- Created marketing campaigns to attract new customers.
X-Ray Operator / Screener
Contemporary Security Canada
Vancouver, BC
01.2010 - 01.2011
- Company Overview: Company Overview: Vancouver 2010 Olympic and Paralympics Winter Games, Toronto G8 /G20 Summits
- Company Overview: Vancouver 2010 Olympic and Paralympics Winter Games, Toronto G8 /G20 Summits
Education
Associate in Arts (A.A.) -
Kwantlen Polytechnic University
Richmond, BC01.2012
High School Diploma -
R.C. Palmer Secondary School
BC01.2008
Skills
- Fluent in Mandarin, Cantonese, and English
- Microsoft Word, Excel, and Outlook
- Independent problem solving
- Results orientation
- Patience under pressure
- Operations management
- Adaptability and resilience
- Customer acquisition strategies
- Strategic thinking
- Entrepreneurship and innovation
- Client engagement strategies
- Team collaboration
- Cash flow management
Community Service
RCMP, 08/01/09, 08/01/15, Richmond, BC, Observed rules and safety regulations of organization while carrying out assigned tasks., Participated in community clean-up and enrichment projects., Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.
Languages
- Chinese (Cantonese), Native
- Chinese (Mandarin), Bilingual
- English, Fluent
Timeline
Startup Founder
Rawbay Foods & Services
01.2019 - Current
Customer Service Representative
CIBC
01.2016 - 07.2018
Operations Manager
Golf Town
01.2013 - 01.2015
Department Sales Lead
Golf Town
01.2012 - 01.2013
Sales Associate
Golf Town
09.2011 - 12.2011
Owner / Store Manager
Gyoza House/Richmond Summer Night Market
06.2011 - 09.2011
X-Ray Operator / Screener
Contemporary Security Canada
01.2010 - 01.2011
Volunteer
RCMP
08.2009 - 08.2015
Associate in Arts (A.A.) -
Kwantlen Polytechnic University
High School Diploma -
R.C. Palmer Secondary School
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