Robert Chau
Whitby,Canada
Summary
Committed and hardworking sales associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
29
29
years of professional experience
Work History
Retail Sales Associate
Sail
01.2011 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Assistant Store Manager
Sony Canada
01.2005 - 05.2010
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Food Service Manager
Silverdragon Restaurant
01.1995 - 05.2005
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed kitchen staff, supervised preparation of foods and explained steps for readying specialty items.
- Oversaw food preparation and monitored safety protocols. Implemented inventory control.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
GED -
Independent Learning Centre
Toronto, ON06.2004
Skills
- Strong Communication and Interpersonal Skills
- Time Management
- Knowledge of WHMIS
- Excellent Written and Verbal Communication
- Teamwork and Collaboration
- Customer Service
- Computer Proficiency and Microsoft Office
- Works independently well and with others
- Quality Control
- Staff Supervision
- Food Safety Management
Reference
Available upon request
Timeline
Retail Sales Associate
Sail
01.2011 - Current
Assistant Store Manager
Sony Canada
01.2005 - 05.2010
Food Service Manager
Silverdragon Restaurant
01.1995 - 05.2005
GED -
Independent Learning Centre
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