Robert Charlebois
Calgary,Alberta
Summary
Skilled Medical Esthetician with background in providing high-quality skincare services, including facials, chemical peels, and laser treatments. Strengths include keen understanding of skin types and conditions, ability to recommend suitable skincare products and treatments, and outstanding customer service skills. Previous work has consistently improved client skin health and appearance.
Overview
12
12
years of professional experience
Work History
Medical Aesthetician
The Collective Clinic
09.2022 - 01.2024
- Manage client relations and bookings
- Perform services such as Custom Facials, Glass Skin Facial, Chemical Peels, Dermaplaning and Microneedling, LED Light Therapy
- Developing new Facials and Services
- Clean studio as required
- Use social media to acquire new clients, client retention
- Responsible for product orders and inventory
- Charting patients progress
- Follow up with patients regarding Satisfaction.
Clinic Manager
Thermae
01.2019 - 04.2020
- Actively supported Spa atmosphere and responsible for daily operations
- Delivered all communications with clients, staff and owner where relevant
- Managed all data requirements for inventory, reporting and sales
- Responsible for all product orders
- Managed complete customer experience, from phone calls, to touchpoint when arriving at the clinic, to last person to interact with clients to ensure customer satisfaction
- Followed up with all clients after two weeks to make sure they were happy with results.
Training Manager
Ten Foot Henry
02.2016 - 05.2019
- Train employees on Ten Foot Henry’s policies, procedures, and standards
- Manage staff and restaurant’s adherence to Alberta Gaming and Liquor Commission (AGLC) laws and regulations
- Supervise opening and closing duties including, dining room set-up and cash out
- Perform a key role in ensuring team meets and/or surpasses sales targets
- Educate and develop direct and indirect team members to enhance individual skills and elevate overall team performance
- Utilize excellent customer service skills to ensure every patron is pleased with their experience
- Support the restaurant’s marketing efforts and social media footprint.
Specialty Sales Representative
Respiratory Homecare Solutions
01.2012 - 01.2019
- Established and maintained over 200 different accounts in Central and Southern Alberta
- Created strong relationships with General Practice Physicians, Specialist Physicians (including Respirologists / Pulmonologists, Internal Medicine Specialists, Cardiologists), Nurse Practitioners, Dentists, and other Health Care Professionals to successfully increase market share
- Planned and managed Continuing Medical Education events and Accredited Sleep Symposiums
- Educated clients on obstructive sleep apnea and other respiratory conditions through symposiums, presentations, lunch and learns, and other special events
- Developed and implemented marketing strategies and educational/promotional material
- Created and tracked monthly, quarterly, and yearly targets and budgets
- Trained new employees from other regions on company’s products & services, day-to-day operations, sales strategies, CRM use, and establishing targets and budgets.
Server / Host
UNA Pizza + Wine
02.2012 - 06.2017
- Contributed to a pleasant dining experience by interacting with customers, recognizing repeat guests, presenting creative meal recommendations, and guaranteeing exceptional customer service
- Coordinated with host staff to assign tables, manage wait list and times, resulting in a seamless customer flow, and maximum sales.
Education
Diploma -
The Esthetic Institute
05-2023
Interior Decorating and Merchandising Diploma -
Bow Valley College
06-2011
BBA -
Mount Royal University
Calgary, AB06-2007
EconomicsBusiness
University of Calgary
01.2007
Skills
- Customer Focused
- Product Enthusiast
- Managing customer expectations
- Client retention
- Promoting products and services
- Custom Facials
- Glass Skin Facial
- Chemical Peels
- Dermaplaning
- Microneedling
- LED Light Therapy
- Developing new Facials and Services
- Social media marketing
- Product orders and inventory management
- Charting patients progress
- Follow up with patients regarding satisfaction
- HydraFacials
- Skincare laser safety
- Client Intakes
- Consultations
- Skin rejuvenation
- LED light therapy
- Laser hair removal
Volunteer Experience
The Mustard Seed, Volunteer, 1998, 2018, Assisted the volunteer team with dinner for the residents during the Christmas season
Timeline
Medical Aesthetician
The Collective Clinic
09.2022 - 01.2024
Clinic Manager
Thermae
01.2019 - 04.2020
Training Manager
Ten Foot Henry
02.2016 - 05.2019
Server / Host
UNA Pizza + Wine
02.2012 - 06.2017
Specialty Sales Representative
Respiratory Homecare Solutions
01.2012 - 01.2019
Diploma -
The Esthetic Institute
Interior Decorating and Merchandising Diploma -
Bow Valley College
BBA -
Mount Royal University
EconomicsBusiness
University of Calgary
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