Robert Cater
Orleans,Ontario
Summary
Experienced Parts Advisor/Manager skilled in optimizing procedures for enhanced productivity and efficiency. Proven ability to streamline processes and minimize expenses. Exceptional motivator and strategic planner with extensive knowledge of parts, vendors, and customer requirements.
Overview
26
26
years of professional experience
Work History
Parts Manager
Kia Motors
12.2023 - Current
- Proficient with CDK software
- Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets.
- Analyze sales trends to follow demands of customers and in-shop needs.
- Return parts in a timely manner through vendor and manage my obsolescence.
- Develop and implement new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Order parts for customers, repair shops, and service departments.
- Partner with other managers to implement operational enhancements for paperwork processing.
- Rearrange the parts department to better serve changing trends and keep workspaces organized.
- Mitigate financial discrepancies by managing inventory, damaged goods and backorders.
Parts Manager
Genesis Ottawa
09.2023 - 12.2023
- Utilize Reynolds Ignite
- Ensured the needs of the service department are being met
- Managed purchasing and receiving of parts and supplies
- Supervised and maintained an accurate up-to-date inventory management and control system
- Forecasted parts needs in order to maintain optimal inventory levels
- Exceeded wholesale, retail and internal department targets
- Set up and managed an in-house tire storage system
- Returned parts in a timely manner through vendors and managed my obsolescence.
Parts Specialist
Ogilvie Subaru
01.2019 - 01.2023
- Utilize the Reynolds & Reynolds DMS at a managerial level
- Utilize the PBS DMS to an advanced degree
- Order parts as needed 24 and 48 hours prior to each appointment
- Pull tire storage reports and process tires to be brought in for upcoming appointments
- Run daily stock and emergency orders
- Assist each technician with their parts requests in a timely fashion and resolve any possible ahead of time by getting ETA’s
- Answer both wholesale and customer pay lines
- Provide answers to technical questions regarding any and all parts
- Order and quote parts for both front and back counters
- Maintain up-to-date training with Subaru academy
- Keep parts manager informed on any discrepancies that may occur
- Assist in yearly inventory
- Utilize snap-on catalog proficiently and quickly so as to expedite OE Subaru parts requests and orders
- Help unload daily orders and process all invoices accordingly (charge and CC)
- Make daily calls to all customers whose orders arrived and schedule a delivery or pick up
- Tidy parts department daily.
Parts Advisor/Passthrough
Canadian Tire #422
01.2017 - 01.2018
- Ensure all parts requests are filled accurately from technicians and retail customers (front and back counter)
- Answer phones and provide customers with exceptional service
- Process warranty claims through AS400 and Co-Star
- Merchandise automotive department (bin caps, no homes, labels)
- Operate parts look up efficiently and quickly
- Source needed parts through various suppliers.
Fixed Operations Advisor
Tallman Truck Centre
- 01.2013
- Provide excellent customer service to retail and fleet patrons both in person and electronically
- Delegate service orders to 10 technicians and manage work flow, including processing work orders
- Maintained all required and optional certifications required by Navistar
- Open and close dealership
- Merchandise products (building displays, advertise online)
- Process parts customer requests (look up parts, pick orders, ship & receive parts).
Parts Consultant
Surgenor Buick GMC
01.2009 - 01.2012
- Receive parts from multiple suppliers and ship parts out accordingly (both in city and internationally)
- Process through phone, electronically (email, company web requests), both retail and wholesale
- Had regular performance reviews with manager
- Assist in yearly inventory count
- Look up parts for technicians and source unavailable parts quickly to facilitate service completion of customer vehicle(s)
- Promote parts dept
- Sales online using various web outlets.
Asst. Parts Manager
Dennis Murphy Pontiac Buick GMC
01.2007 - 01.2009
- Manage a team of parts professionals to ensure customer satisfaction and turnaround
- Train new employees as per company guidelines and assist them with any and all issues that arise in the execution of their duties
- Promote long term goal of customer loyalty
- Assist parts manager with day to day operations
- Use ADP and Quorum programs efficiently to look up parts and process orders.
Service Advisor
Cornwall Tire Service
01.2007 - 01.2008
- Ensure customer satisfaction, write and prepare work orders
- Use and maintain Protractor program to manage inventory and process work orders
- Assist retail and wholesale customers both in tire sales and service (mechanical)
- Use sound judgment in resolving customer(s) concerns.
Parts Counter Rep.
Napa
01.2005 - 01.2007
- Answer phone and process customer orders in a timely fashion, also assist walk-in customers
- Order parts from multiple warehouses when required part is not available in store also for emergency/stock orders
- Maintain retail store displays (face all products and restock shelves)
- Used and maintained all certifications with Napa Parts Pro
- Analyze, identify and coordinate problem resolutions with customers when and if any arose
- Maintain and organize warranty, customer returns and defect parts as required.
Performance Parts Specialist/Parts Consultant
Agincourt Infiniti Nissan
01.1999 - 01.2005
- Attend multiple performance auto events and promote dealership to further sales
- Operate the ADP & FAST parts look up efficiently and populate stock/VOR orders
- Established an outstanding technical reputation with my peers (professional) and clients
- Tracked and managed the progress of all parts deliveries within the greater Toronto area
- Served over 15 technicians daily with all their parts requests and helped locate the correct part(s) needed for the service job.
Education
Computer Systems Technician (security) -
Algonquin College
01.2017
Automotive Technician - undefined
Centennial College
01.2001
O.S.S.D. - undefined
Woburn C.I.
01.1998
Skills
- ADP
- AS400
- Automotive software(CDK and Reynolds Ignite)
- Quorum
- Protractor
- Operations Management
- Staff Training
- Delegation
- Inventory Management
- Demand forecasting
- Organization
- Purchasing strategies
- Improving customer satisfaction
- Business development
- Vendor Relations
References
References available upon request.
Languages
English
Native or Bilingual
French
Elementary
Timeline
Parts Manager
Kia Motors
12.2023 - Current
Parts Manager
Genesis Ottawa
09.2023 - 12.2023
Parts Specialist
Ogilvie Subaru
01.2019 - 01.2023
Parts Advisor/Passthrough
Canadian Tire #422
01.2017 - 01.2018
Parts Consultant
Surgenor Buick GMC
01.2009 - 01.2012
Asst. Parts Manager
Dennis Murphy Pontiac Buick GMC
01.2007 - 01.2009
Service Advisor
Cornwall Tire Service
01.2007 - 01.2008
Parts Counter Rep.
Napa
01.2005 - 01.2007
Performance Parts Specialist/Parts Consultant
Agincourt Infiniti Nissan
01.1999 - 01.2005
Fixed Operations Advisor
Tallman Truck Centre
- 01.2013
Computer Systems Technician (security) -
Algonquin College
Automotive Technician - undefined
Centennial College
O.S.S.D. - undefined
Woburn C.I.
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