Robert Carlsen
Edmonton
Summary
- I'm a Network Technologist / Engineer based in Edmonton, Alberta, with a passion for solving problems and building resilient systems. I recently graduated from NAIT's Network Engineering Technology program and have hands-on experience working with routing, switching, wireless, security, and infrastructure. I thrive in fast-paced environments and enjoy the challenge of diagnosing complex issues or designing efficient network solutions. In addition to technical skills, I bring strong communication, documentation, and collaboration abilities - I've worked with crossfunctional teams and understand how to translate technical ideas for non-technical stakeholders. When I'm not geeking out over network topologies, I'm into medieval RPGs, camping, and history.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Koch Ford Lincoln
Edmonton
10.2025 - Current
- Facilitate smooth deliveries for wholesale auto-parts, hand picking orders from invoices, maintain stock levels for my assigned section in the parts department.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Obtained required documentation to process shipments and support movement.
Freelance Information Technology Consultant
Various Companies
Edmonton
01.2016 - Current
- Provide on-call tech support for small businesses and individuals. Manage small-office networks, printers, and workstations. Perform OS reinstalls, backups, and malware cleanup. Advise clients on upgrades and reliability improvements.
- Analyzed client requirements to provide tailored IT solutions.
- Managed system integrations across diverse business environments.
- Provided technical guidance to clients regarding the selection, implementation, and use of software applications.
Structured Cabling Technician
Sawmill Restaurant Group
Edmonton
03.2024 - 04.2024
- Installed and terminated Cat6 cabling for commercial clients. Labelled and tested runs for continuity and compliance.
- Performed troubleshooting activities to identify root cause of system failures or malfunctions.
- Repaired damaged cables due to improper installation or natural wear-and-tear.
PoS Installer
City of Edmonton
Edmonton
01.2024 - 02.2024
- Installed and configured PoS terminals, printers, and network components. Verified connectivity and system readiness.
- Responded to service requests related to installation issues promptly.
- Performed troubleshooting to diagnose and resolve system issues.
Tire Technician
Kal Tire
Edmonton
02.2023 - 05.2023
- Inspected tires for wear, damage, and proper inflation levels.
- Operated tire changing machinery safely and effectively.
- Assisted customers with tire selection and recommendations.
- Collaborated with team members to streamline service processes.
Education
Computer/Information Technology Administration and Management -
NAIT (Northern Alberta Institute of Technology)
Diploma - General Studies
W.P. Wagner School of Science and Technology
Skills
- Network architecture
- Routing
- Switching
- Firewalls
- Troubleshooting
- Performance tuning
- Infrastructure deployment
- Security fundamentals
- Documentation
- Mentoring
- Protocols
Certification
- IT Security Foundations: Core Concepts
- Unity 2D Sprites
- Game Development Foundations
Personal Information
Title: IT Services Technician
Skills And Interests
- Network architecture, routing, switching, firewalls
- Troubleshooting, monitoring, performance tuning
- Infrastructure deployment & maintenance
- Security fundamentals / best practices
- Teamwork, documentation, mentoring
- Avid learner of new tech & protocols
Timeline
Shipping and Receiving Clerk
Koch Ford Lincoln
10.2025 - Current
Structured Cabling Technician
Sawmill Restaurant Group
03.2024 - 04.2024
PoS Installer
City of Edmonton
01.2024 - 02.2024
Tire Technician
Kal Tire
02.2023 - 05.2023
Freelance Information Technology Consultant
Various Companies
01.2016 - Current
Computer/Information Technology Administration and Management -
NAIT (Northern Alberta Institute of Technology)
Diploma - General Studies
W.P. Wagner School of Science and Technology