Robert Carbo

• Prepared and served high-quality coffee beverages to customers.
• Assisted customers with menu selections and provided product information.
• Collaborated with team members to ensure smooth café operations during peak hours.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.

Hillside Community Church - Coffee Shop (Barista and Register)

• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
• Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
• Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.

Hillside Community Church - Children's Ministry (Receptionist)

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Key Club - Community Service Volunteer

• Collaborated with local agencies to create a comprehensive network of resources for community members in need.
• Managed volunteer recruitment and training efforts, increasing community involvement in program offerings.
• Cultivated and maintained relationships with community members to facilitate outreach activities.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Provided exceptional customer service during high-volume meal periods.

Teacher's Assistant - Drama

• Supported student learning objectives through personalized and small group assistance.
• Helped with grading assignments and tests, providing constructive feedback to students based on results.
• Facilitated activities in small groups to reinforce concepts taught by class teacher.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.