Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Robert Carbo

San Diego

Summary

Dynamic professional with a proven track record in customer service at Dutch Bros, excelling in team collaboration and effective communication. Recognized for enhancing customer satisfaction and boosting sales through upselling techniques. Skilled in cash handling and adaptable to fast-paced environments, fostering positive relationships and leading training initiatives.

Overview

3
3
years of professional experience

Work History

Broista

Dutch Bros
Rialto
03.2025 - 07.2025
  • Prepared and served high-quality coffee beverages to customers.
  • Assisted customers with menu selections and provided product information.
  • Collaborated with team members to ensure smooth café operations during peak hours.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Volunteer

Hillside Community Church
02.2022 - 06.2025

Hillside Community Church - Coffee Shop (Barista and Register)

  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
  • Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.

Hillside Community Church - Children's Ministry (Receptionist)

  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Key Club - Community Service Volunteer

  • Collaborated with local agencies to create a comprehensive network of resources for community members in need.
  • Managed volunteer recruitment and training efforts, increasing community involvement in program offerings.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.

Crew Member

Raising Cane's Restaurants
04.2024 - 03.2025
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service during high-volume meal periods.

Teacher's Assistant

Etiwanda High School
08.2023 - 05.2024

Teacher's Assistant - Drama

  • Supported student learning objectives through personalized and small group assistance.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Education

Some College (No Degree) - International Business

San Diego State University
San Diego, CA

Skills

Adaptability and flexibility

Customer service and relations

Effective communication

Team management

Collaboration and teamwork

Cash handling expertise

Leadership and direction

Affiliations

  • Fashion
  • Environment
  • Community Service
  • Travel
  • Music

Accomplishments

  • Director of the Year 2022-2023 (Etiwanda Theatre Arts Department)
  • Writer of the Year 2022-2023 (Etiwanda Theatre Arts Department)
  • Statistics Student of the Year 2024-2025 (Etiwanda High School)

Timeline

Broista

Dutch Bros
03.2025 - 07.2025

Crew Member

Raising Cane's Restaurants
04.2024 - 03.2025

Teacher's Assistant

Etiwanda High School
08.2023 - 05.2024

Volunteer

Hillside Community Church
02.2022 - 06.2025

Some College (No Degree) - International Business

San Diego State University
Robert Carbo