Robert Brown
San Diego
Summary
Dynamic Business Development Representative with a proven track record in driving sales growth through strategic relationship building and consultative sales expertise. Responsible for the northern territory of San Diego to Fallbrook California and go as far east as Yuma AZ. Make 40-50 calls a day to drive potential future sales. Meet with 15-20 clients weekly to drive revenue for company. High powered activity daily. Address any concerns or complainants our clients may be experiencing. Responsible for tracking pipeline to ensure all products have been invoiced. Experienced in customer service. Eager to apply my organizational skills and attention to detail in a fast paced environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Development Representative
Cintas
06.2024 - Current
- Conducted market research to identify potential clients and assess competitive landscape by using zoom info or google.
- Developed and maintained relationships with key stakeholders to drive sales growth.
- Collaborated with cross-functional teams to create tailored proposals for prospective clients.
- Utilized SAP to understand customer trends.
- 3x a week in office cold calling to drive more in person appoinments.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Managed a diverse portfolio of clients across multiple industries, ensuring a deep understanding of each sector''s unique challenges and opportunities.
- Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Managed needs of more than 2-4 customers at once using strong prioritization and multitasking abilities.
Account Executive
Cintas
01.2019 - 05.2024
- Cultivated strong client relationships, ensuring high levels of customer satisfaction and retention.
- Developed and executed strategic sales plans to achieve revenue targets and drive business growth.
- Analyzed market trends to identify new opportunities and enhance competitive positioning.
- Coordinated cross-functional collaboration between sales, marketing, and operations for seamless service delivery.
- Led training sessions for junior account executives, enhancing team performance and knowledge sharing.
- Negotiated contracts with clients, securing favorable terms while maintaining profitability for the organization.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.
- Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
Sales Service Representative
Cintas
02.2014 - 12.2018
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
- Coordinated product deliveries and service schedules to optimize operational efficiency.
- Provided expert product knowledge to assist customers in selecting appropriate services.
- Resolved customer inquiries and complaints promptly to ensure a positive experience.
- Trained new team members on best practices for customer engagement and service delivery.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Generated sales leads through outbound calls and emails to build robust pipeline.
- Boosted customer satisfaction rates by consistently exceeding expectations in product knowledge and support.
- Participated in ongoing training sessions and workshops to stay current with industry best practices, product enhancements, and emerging sales techniques.
- Developed strong rapport with key accounts, fostering long-term business partnerships for sustained growth.
- Increased sales revenue by effectively managing customer relationships and addressing their needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Collections Manager
Credit Solutions Corporation
02.2008 - 01.2014
- Led collections team to optimize recovery rates through effective strategy implementation
- Developed training programs to enhance staff performance and ensure compliance with regulations
- Analyzed collection data to identify trends, improving overall process efficiency
- Established relationships with clients to facilitate payment negotiations and resolution of disputes
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Supervised staff of collectors, monitoring phone calls and letters.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Generated and mailed updated statements monthly and processed demand letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Education
Associate of Science - Liberal Studies
San Diego Mesa College
San Diego, CA06-2017
Skills
- Relationship building
- Product expertise
- Consultative sales
- Consultative Resource
- Product knowledge
- Email campaigns
- Sales strategy
- Exceptional customer service
- Collections Manager
- Powerpoint
- Rapport building
Accomplishments
3x million dollar club
Multiple summit awards
Multiple Employee of the month awards
Multiple MVP Awards
Presidents Club (given to top 25 employees)
Certification
Osha 10 Cert
First Aid Certification
Languages
English
Full Professional
Spanish
Elementary
Timeline
Business Development Representative
Cintas
06.2024 - Current
Account Executive
Cintas
01.2019 - 05.2024
Sales Service Representative
Cintas
02.2014 - 12.2018
Collections Manager
Credit Solutions Corporation
02.2008 - 01.2014
Associate of Science - Liberal Studies
San Diego Mesa College