Robert Brault

• Ensured optimal server uptime, monitoring system health and performing routine maintenance.
• Configured and tested Windows Server operating systems with roles features.
• Performed software installations and upgrades to UNIX or Windows operating systems.
• Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
• Reduced downtime during migrations by conducting thorough planning and testing processes.
• Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels. Based on Six Sigma project findings.
• Improved system performance by implementing server upgrades and hardware replacements.
• Created nightly jobs for database backups.
• Participated in data centre upgrade, including UPS installation and Windows Exchange server upgrades.
• Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
• Diagnosed and resolved hardware and software issues.

• Identified and immediately resolved issues with network devices.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Supported project planning team to promptly address hardware and software problems and network emergencies.

• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Evaluated systems according to predetermined checklist and noted issues.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
• Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Provided technical support and maintenance services for range of computer hardware and software.

• Provided hardware and software technical support for consumer computers
• Educated consumers about product features and benefits through clear explanations and demonstrations during interactions.
• Answered customer questions and anticipated and answered additional questions.
• Conducted outbound follow-up calls to ensure that customers were satisfied with their service experience.
• Developed comprehensive knowledge of company products and services to provide accurate information to customers.

Renovation of Homes and Condominiums.

• Hired and oversaw subcontractors to meet project needs.
• Kept site work safe and in line with budget, schedule, and applicable building codes.
• Obtained construction permits and verified compliance with relevant regulations.
• Maintained accurate records of progress updates for clients, keeping them informed throughout the construction process.
• Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.