Robert Blake
Los Angeles
Summary
Dynamic manager with a proven track record at Sprint, excelling in team leadership and customer service. Enhanced operational efficiency through innovative process improvements, achieving significant cost savings. Skilled in budget control and employee development, fostering high-performing teams that consistently exceed performance goals. Committed to delivering exceptional service and driving business growth.
Overview
2014
2014
years of professional experience
Work History
Manager
Sprint
01.2012 - 10.2013
- Oversaw scheduling and staffing to meet organizational demands effectively.
- Established safety protocols, ensuring compliance with industry standards and practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated employee performance, providing constructive feedback and support for growth.
- Coordinated logistics for donations, optimizing sorting and distribution processes.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Collaborated with staff to identify process improvements, boosting overall productivity.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Kitchen Cook Associate
Sussex 2 State Prison
01.2008 - 01.2010
- Prepared and cooked meals for inmate population, ensuring adherence to food safety standards.
- Assisted in inventory management, tracking supplies to minimize waste and optimize storage space.
- Operated kitchen equipment efficiently, adhering to operational protocols for safety and maintenance.
- Collaborated with team members to streamline meal preparation processes, enhancing productivity during peak hours.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines.
- Collaborated with fellow kitchen staff for seamless meal preparation and timely service delivery.
- Improved overall kitchen efficiency by streamlining processes and refining cooking techniques.
- Received consistent positive feedback from customers through quality meal preparation and presentation.
- Assisted in menu development for seasonal offerings, incorporating fresh ingredients and innovative recipes.
- Enhanced customer satisfaction by preparing high-quality meals according to menu specifications.
- Developed strong working relationships with team members, resulting in efficient communication throughout shifts.
- Implemented new procedures that streamlined daily prep tasks for improved workflow among kitchen staff.
- Supported catering events by producing large quantities of dishes without compromising taste or quality.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed innovative, creative menu items and recipes.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Verified proper portion sizes to consistently attain high food quality standards.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Maintained smooth and timely operations in preparation and delivery of meals.
Manager
Our Father's Closet
1998 - 2000
- Managed daily operations to ensure efficient workflow and optimal resource allocation.
- Developed training programs to enhance team performance and operational knowledge.
- Implemented inventory management systems to streamline stock control processes.
- Collaborated with staff to identify process improvements, boosting overall productivity.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Coordinated logistics for donations, optimizing sorting and distribution processes.
- Evaluated employee performance, providing constructive feedback and support for growth.
Education
Highschool Diploma
DeLand Highschool
DeLand, FL08.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Product management
- Budget control
- Business development
- Contract management
- Brand management
- Lead generation
- Policy and procedure development
- Work prioritization
- Inventory management
- Competitor research
- Stakeholder management
- Financial records oversight
- Disciplinary techniques
- Skype
- Staff training
- Employee coaching and mentoring
- Problem-solving aptitude
Employee development
Timeline
Manager
Sprint
01.2012 - 10.2013
Kitchen Cook Associate
Sussex 2 State Prison
01.2008 - 01.2010
Manager
Our Father's Closet
1998 - 2000
Highschool Diploma
DeLand Highschool
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