Robert Blair
Winnipeg,MB
Summary
Successful Customer Care Representative with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling of difficult situations through resourcefulness and adaptability.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
YRC Freight
03.2009 - 09.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted call-in customers with questions and orders.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Delivered prompt service to prioritize customer needs.
Inside Sales Representative
Custom House Currency Exchange
07.2006 - 04.2008
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Education
Bachelor of Science - Mathematics And Statistics
Memorial University of Newfoundland
St John’s, NLSkills
- Professional telephone demeanor
- Inbound Call Management
- Order Processing
Languages
English
Native or Bilingual
Timeline
Customer Care Representative
YRC Freight
03.2009 - 09.2023
Inside Sales Representative
Custom House Currency Exchange
07.2006 - 04.2008
Bachelor of Science - Mathematics And Statistics
Memorial University of Newfoundland
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