Robert Benitez
Gatineau,QC
Summary
Four years of customer service experience Proven ability to work in a fast-paced environment Organized and focused on detail Proven ability to work independently and as part of a team Eager to learn and take on new challenges. Completely trilingual in English, French and Spanish. Computer skills: Outlook, Office Suite, Zoom and Social Media. As a manager help owners with cost saving decisions, always looking to improve sales by marketing or training to give the best service possible to customers.
Overview
5
5
years of professional experience
Work History
Server Manager
Café Le Foubrac
Gatineau, QC
07.2021 - Current
- Provide exceptional service to a high volume of daily customers.
- Operate POS terminal to input order, split bills, and calculate totals.
- Greet customers, answer questions, and recommend specials to increase profits.
- Check with customers to determine satisfaction with meals, promptly taking action to correct issues.
- Display enthusiasm and knowledge about the restaurant's menu and products.
- Work in close collaboration with team members to ensure high-quality service.
- Monitored system performance to ensure optimal operation of servers.
- Making schedules, organizing inventory, as well as ordering new inventory in order to help sustain the sales process while ensuring there is no loss in inventory or sales.
Server Manager
Bistro Alegria
Gatineau, QC
10.2019 - 06.2021
- Motivated staff through acknowledgement of hard work and achievements on busy days.
- Communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Investigated and resolved complaints regarding food quality, service, or accommodations.
- Provided cross and ongoing training to help servers improve crucial skills for productivity.
- Worked in close collaboration with team members to ensure top-quality service.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Performed administrative tasks such as filing documents or preparing reports.
Education
Bachelor's degree in economics and Globalization -
University of Ottawa
06.2024
High School Diploma -
École Secondaire Mont-Bleu
06.2017
Skills
- Customer service
- Trilingual: Fluent in English, French and Spanish
- Fast-paced environment
- Organized
- Detail-oriented
- Independent work
- Teamwork
- Eager to learn
- Computer skills: Outlook, Office Suite, Zoom, Social Media
- Assignment Delegation
reference
Nathalie Hébert, she is my employer and owner of Le Foubrac
Alex Gomez, owner of Bistro alegria
Sulma Escobar
Timeline
Server Manager
Café Le Foubrac
07.2021 - Current
Server Manager
Bistro Alegria
10.2019 - 06.2021
Bachelor's degree in economics and Globalization -
University of Ottawa
High School Diploma -
École Secondaire Mont-Bleu
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