Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Robert Bates

Keswick

Summary

Dynamic service technician with a proven track record at Dolphin Pools and BBQ's, excelling in installation and repair of pool systems. Recognized for attention to detail and exceptional customer service, minimizing return visits through thorough diagnostics and preventive maintenance. Adept at managing inventory and logistics, ensuring operational efficiency and safety compliance.

Through my course of years of experience, I have not only had training directly from Hayward, and Jandy Canada, but also real world experience in a wide variety of equipment builds and pool styles, as well as additional course certificates in everything from past WHIMIS, small water drinking systems, working at heights, personal conflict resolution and forklift operation to name a few.

Overview

14
14
years of professional experience

Work History

Primary Service Technician/Installer Service Specialist

Dolphin Pools and BBQ's
04.2017 - Current
  • Proper opening/closing of pools, spas and water features
  • Weekly maintenance and inspection of pools and spas
  • Installed new equipment including filtration, pumps, and salt chlorination systems as well as automation, and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Primarily responsible for receiving inventory for pool side division as well as BBQ and outdoor kitchen products and managing warehouse.
  • Logistics and trade show set up
  • General inspection, repairs and maintenance on operational equipment such as trash pumps, hoses, and fans, as well as any needs for warehouse and business facilities

Maintenance Crew Member

New Leaf Living and Learning
05.2017 - 03.2018

Broadspan maintenance of residences for individuals with physical and intellectual disabilities.

Testing of individual water systems.

Operation, maintenance and repair of main property pools.

Operating loader and other equipment.



Warehouse Supervisor

Pioneer Fuels/Esso
06.2014 - 11.2016
  • Supervised warehouse operations
  • Supervised shipping and receiving, distribution and workplace safety.
  • Arranged delivery and handling operations to commercial clients
  • Used warehouse management software to reconcile daily inventory.

Delivery Driver/Site Coordinator

Orica Explosives
02.2011 - 10.2013

Receiving, shipping and safe storage of explosive products


Site Maintenance and repair


Loading and delivery to mining and blasting sites of required explosive products and ordinance


Maintained DZ licence, CVOR and driver logs and vehicle compliance


Regular safety training and daily safety reports


Primarily responsible for all product used and coming on or off an active site through detailed inventory management and authorization

Education

High School Diploma -

Dryden High School
Dryden, ON
06-1985

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Professional and courteous
  • Mechanical aptitude

Interests

On a personal note, I had previously resided in Thunder Bay for many years and my family is originally from there, my daughters are still living there

I am married, enjoy music, movies (had a role in one filmed in Thunder Bay), cars (built a hot rod) and riding my motorcycle I have daughters, stepsons and grandchildren whom I enjoy spending time with and also have two big dogs and two Parrots

Timeline

Maintenance Crew Member

New Leaf Living and Learning
05.2017 - 03.2018

Primary Service Technician/Installer Service Specialist

Dolphin Pools and BBQ's
04.2017 - Current

Warehouse Supervisor

Pioneer Fuels/Esso
06.2014 - 11.2016

Delivery Driver/Site Coordinator

Orica Explosives
02.2011 - 10.2013

High School Diploma -

Dryden High School
Robert Bates