Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Robert Baker

Lethbridge,AB

Summary

Dynamic Parts Specialist with a proven track record at Geeraert Mechanical Service, excelling in inventory management and customer service. Enhanced operational efficiency through effective shipping and receiving practices while fostering strong relationships with clients. Recognized for increasing store revenue by cross-selling and upselling, ensuring customer satisfaction and loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Parts Specialist

Geeraert Mechanical Service
06.2025 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Ordered parts from various distributors to fulfill demands.

Parts Manager

RCR Truck & Trailer Repair
10.2012 - 05.2025
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.

Education

High School Diploma -

Brandon Collegiate Instatute
Brandon
07-1970

Skills

  • Shipping and receiving
  • Warehouse operations
  • Returns processing
  • Packaging and labeling

Languages

English
Elementary

Certification

Certified HP Printer and Toshiba laptop repair, Compusmart Computer Store- 2004

Interests

  • Cooking
  • Community Cleanup
  • Music
  • Dancing
  • I like working with my hands and fixing things
  • Auto Repair/Restoration
  • Electronics and Circuit Building

Timeline

Parts Specialist

Geeraert Mechanical Service
06.2025 - Current

Parts Manager

RCR Truck & Trailer Repair
10.2012 - 05.2025

High School Diploma -

Brandon Collegiate Instatute

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Robert Baker