Customer Support Specialist
Global Human Resource Centre Inc.
07.2024 - 04.2025
Robert Alemanjoh
Customer Support Specialist
Pickering,ON
Timeline
Customer Service Representative
Orange, Cameroon
01.2023 - 02.2024
Call Center Agent
Media Contact Cameroun
01.2020 - 12.2022
Bachelor Degree in Law - Faculty of Law And Political Science
University of Buea
10.2017 - 12.2021
Work History
Customer Support Specialist
Global Human Resource Centre Inc.
07.2024 - 04.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Ensured customer satisfaction through effective communication skills and problem resolution
techniques. - Responded to customer emails and phone calls promptly, courteously, and professionally.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Consulted with customers regarding needs and addressed concerns.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer
support. - Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Representative
Orange, Cameroon
01.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answering Inquiries: Addressing customer questions about products, services, orders, and general information
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Understanding Customer Needs: Actively listening to customer concerns and ensuring their satisfaction.
- Utilizing Different Communication Channels: Handling customer interactions through phone, chat, email, or video calls.
- Documenting Interactions: Maintaining records of customer interactions and preparing reports
Call Center Agent
Media Contact Cameroun
01.2020 - 12.2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Education
Bachelor Degree in Law - Faculty of Law And Political Science
University of Buea
Buea, Cameroon 10.2017 - 12.2021
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Customer Service excellence
- Technical troubleshooting
- Sales Support
- Quality Assurance
- Incoming Call Management
- Help desk Support
- Problem-Solving
- Organizational Skills
- Professional Demeanor
- Highly Professional
- Goal setting
- Relationship Building
- Excellent Communication
- Active Listening
- Team Collaboration
- Data entry
- Call center experience
- Live chat support
- Ticket management
- Appointment scheduling
- Customer response
- Payment processing
- Time management
- Adaptability and flexibility
- Remote support tools
- Email management
- Issue follow up
- Microsoft windows and office
- Interpersonal skills
- Customer service expert
- Problem-solving abilities
- Tracking and documentation
- Software patches
- Database management
Summary
I am Hardworking and Passionate, i have Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. I have a Track record of excellent communication and maintaining positive customer relationships.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsCompany CultureSimilar Profiles
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