Robert Aguilar
CSR
Orange
Summary
Dynamic customer service representative with a proven track record at BRAULT, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively addressed concerns, leading to increased satisfaction and repeat business. My product knowledge and empathetic approach ensure a positive experience for all customers.
Overview
14
14
years of professional experience
Work History
CSR
BRAULT
San Dimas, California
06.2015 - 10.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Patient Service Representative
ZC Sterling Insurance
Irvine, California
07.2011 - 03.2015
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Skills
Customer service
Active listening
Product knowledge
Data entry
Call center experience
Timeline
CSR
BRAULT
06.2015 - 10.2025
Patient Service Representative
ZC Sterling Insurance
07.2011 - 03.2015