ROBERENE S. ALLARDE
Calgary,CANADA
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
15
15
years of professional experience
Work History
ASSISTANT STORE MANAGER
WOW MOBILE BOUTIQUE
02.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Regular audits, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
SALES ASSOCIATE
WOW MOBILE BOUTIQUE
10.2021 - 02.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
BRANCH MANAGER
IRENE'S VIGAN EMPANADA (FAMILY BUSINESS)
02.2018 - 08.2021
- Greeted, assisted, and fulfilled customers' inquiries and orders
- Ensured compliance with sanitation and safety regulation for front and back of house of business
- Checked quality of ingredients
- Monitor store sales and orders, generate other means of improvement to further sales.
AFTER SALES COORDINATOR
STAR TELECOM ALLIANCE RESOURCES
08.2014 - 01.2018
- Observe and monitor production operations of company
- Handle incoming communications and requests, with both clients and team members
- Processed and filed invoices and answered questions of potential customers or clients
- Responded to complaints from customers and clients, provide after-sales support when requested.
SALES MANAGER
ADI TELECOM
06.2012 - 06.2014
- Aimed to achieve growth and hit sales targets by successfully managing and working alongside the sales team
- Designed and implemented a strategic sales plan that further expanded the company's customer base and ensure a strong foothold in the consumer market.
TELEMARKETER
ARTLET SOLUTION
01.2011 - 05.2011
- Prepared and delivered sales talks, read from scripts that described products or services, in order to persuade potential customers to purchase a product or service
- Contact businesses or potential customers by telephone for orders of interest.
OFFICER IN CHARGE
BERLEIN ELECTRONIC INC.
06.2009 - 01.2011
- Selling products and services using solid arguments to prospective customers
- Maintaining positive business relationships to ensure future sales.
Education
BUSINESS ADMINISTRATION - Supply Chain Management
BOW VALLEY COLLEGE
Calgary, AB04.2024
MIDWIFERY DIPLOMA -
ILOCOS SUR COMMUNITY COLLEGE
ILOCOS SUR, Philippines03.2009
BASIC APPLICATION IN COMPUTER - CERTIFICATE -
MACRO INC.
ILOCOS SUR, Philippines01.2007
Skills
- Interpersonal
- Customer Service Management
- Sales Techniques
- Team Building and Leadership
- Sales Growth and Sales Strategies
- Speed Execution
- Reliability
- Leadership
- Customer Relations
- Mentoring and Coaching
- Store operations
- Team Management
References
Ritik Kalia
District Team Lead(Calgary)
Wow Mobile Boutique
(587) 586-2420
Languages
English
Full Professional
Tagalog
Native or Bilingual
Ilokano
Native or Bilingual
Timeline
ASSISTANT STORE MANAGER
WOW MOBILE BOUTIQUE
02.2023 - Current
SALES ASSOCIATE
WOW MOBILE BOUTIQUE
10.2021 - 02.2023
BRANCH MANAGER
IRENE'S VIGAN EMPANADA (FAMILY BUSINESS)
02.2018 - 08.2021
AFTER SALES COORDINATOR
STAR TELECOM ALLIANCE RESOURCES
08.2014 - 01.2018
SALES MANAGER
ADI TELECOM
06.2012 - 06.2014
TELEMARKETER
ARTLET SOLUTION
01.2011 - 05.2011
OFFICER IN CHARGE
BERLEIN ELECTRONIC INC.
06.2009 - 01.2011
BUSINESS ADMINISTRATION - Supply Chain Management
BOW VALLEY COLLEGE
MIDWIFERY DIPLOMA -
ILOCOS SUR COMMUNITY COLLEGE
BASIC APPLICATION IN COMPUTER - CERTIFICATE -
MACRO INC.
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