Robel Mengesha

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
• Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
• Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Translation and interpretations of documents from and to English, Amharic, Tigrinya, Arabic.

Assisting refugees on acquiring legal documents of marriage, refugee status etc...

Awareness education for refugees

Event organizing

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
• Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
• Managed inventory of office supplies, ensuring essential items were always in stock.
• Facilitated successful audits by maintaining impeccable financial and operational records.
• Negotiated with vendors for office supplies, securing cost savings while maintaining quality.
• Reduced email response time, prioritizing urgent communications and delegating tasks effectively.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Trained and motivated employees to perform daily business functions.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.

• Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
• Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
• Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
• Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
• Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
• Increased sales revenue by streamlining the sales operations process and implementing effective strategies.

• Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
• Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
• Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
• Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
• Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
• Managed a team of attorneys, achieving high-performance levels and fostering professional growth.
• Participated in industry-specific conferences to stay abreast of emerging trends and legislative changes impacting the organization.