Robel Bekele
Toronto,ON
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bell Person
Marriot Executive Apartments
09.2022 - 07.2023
- Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.
- Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
- Improved overall hotel safety by reporting potential hazards or security concerns to appropriate personnel promptly.
Bell Person
Sheraton Addis, A Luxury Collection Hotel, Addis Ababa
03.2020 - 05.2022
- Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
- Provided exceptional customer service for improved guest experience during check-in and check-out processes.
- Assisted guests with transportation arrangements, ensuring timely arrival at their destinations.
- Maintained clean and organized lobby areas for a welcoming environment and positive first impression.
Education
Management
Unity University
06.2024
High School Diploma -
Radical Academy
Addis Ababa06.2020
Skills
- Concierge services
- Professional Appearance
- Strong Work Ethic
- Initiative and Self-Motivation
- Proper luggage handling
- Laundry pickup
Languages
English
Professional Working
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Bell Person
Marriot Executive Apartments
09.2022 - 07.2023
Bell Person
Sheraton Addis, A Luxury Collection Hotel, Addis Ababa
03.2020 - 05.2022
Management
Unity University
High School Diploma -
Radical Academy
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