Summary
Overview
Work History
Education
Certification
Traveling in Canada
Timeline
Generic

Robel Ali

Brossard,QC

Summary

Over 15 years of experience in customer service and sales Perfectly bilingual Excellent sense of interpersonal relations Focused on innovation and customer service Good written and oral communication Good organizational skills, diligent and open-minded Housekeeping and laundry room attendant

Overview

17
17
years of professional experience
1
1
Certification

Work History

Light Industrial Worker

Daily, Marie Morin
09.2020 - 05.2022
  • Carry out maintenance of rooms and common areas
  • Carry out sorting and classification of articles
  • Adjust the machines and add the cleaning products to the machines
  • Fold items and transport them to the warehouse so that they can be redistributed
  • Take the products out of the ovens
  • Carry out the packaging of finished products for shipment

Office Clerk/Human Resources

Alpha Omega Work Solutions
01.2019 - 01.2020
  • Carry out the staffing process
  • Search for candidates for day laborer jobs or qualified professionals
  • Take business calls and call companies to propose a partnership contract

IT Support Agent

CGI
01.2018 - 06.2018
  • Perform IT support tasks for BMO employees

Debt Collector

IQOR
01.2017 - 01.2018
  • Communicate with companies in the medical field, which use pharmaceutical products and which have an overdue account with Merck Canada
  • Negotiate payment terms with companies
  • Resolve collection and billing problems
  • Ensure impeccable customer service between Merck Canada and companies

Customer service/sales clerk

NORDIA, Virgin Mobile
01.2016 - 01.2017
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.

Salesman

Canadian Tire bank
01.2015 - 01.2016
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Worker

Hunt Personnel
01.2013 - 01.2014
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Performed general housekeeping and cleaning tasks.

Agent Services Representative

Sears Canada
01.2012 - 01.2013
  • Answer the phone and take orders
  • Promote products to customers
  • Give advice and ensure prospect satisfaction
  • Inform customers about products
  • Manage product orders and sales
  • Solve problems and loyalty program in concordence to routine requests and customer complaints

Debt collector

NCO Financial
01.2008 - 01.2010
  • Communicate with customers who have an overdue telecommunications account Negotiate payment terms with customers Solve collection problems
  • Interviewer for surveys

Customer Service Agent

Healthy Marketing
01.2007 - 01.2008
  • Communicate with people and convince them to participate in the survey Ask the survey questions and record the answers

Sales Assistant

Rona Home Centre
07.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.

Education

Associate of Commerce And Business Administration - Marketing Management - Entrepreneurship

Cégep André Laurendeau
LaSalle, QC
06.2012

Certification

Business development

Traveling in Canada

Like to tour the beautiful natural scenery of Canada.  e.g. Beaches/Resorts and National monuments

Timeline

Sales Assistant

Rona Home Centre
07.2023 - Current

Light Industrial Worker

Daily, Marie Morin
09.2020 - 05.2022

Office Clerk/Human Resources

Alpha Omega Work Solutions
01.2019 - 01.2020

IT Support Agent

CGI
01.2018 - 06.2018

Debt Collector

IQOR
01.2017 - 01.2018

Customer service/sales clerk

NORDIA, Virgin Mobile
01.2016 - 01.2017

Salesman

Canadian Tire bank
01.2015 - 01.2016

Worker

Hunt Personnel
01.2013 - 01.2014

Agent Services Representative

Sears Canada
01.2012 - 01.2013

Debt collector

NCO Financial
01.2008 - 01.2010

Customer Service Agent

Healthy Marketing
01.2007 - 01.2008

Associate of Commerce And Business Administration - Marketing Management - Entrepreneurship

Cégep André Laurendeau

Business development

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