Robel Alemseged
Scarborough ,ON
Summary
Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents.
Overview
7
7
years of professional experience
Work History
Tow Truck Operator
Owned And Operated
09.2023 - 04.2024
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
Towing Operator
Citi Towing Services
09.2017 - 09.2023
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
- Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
Education
Bachelor Of Business Administration -
York University
Toronto, ONSkills
- Recovering vehicles
- Vehicle Inspection
- Strong Work Ethic
- Customer Service
- Safety Management
- Attention to Detail
- Critical Thinking
- Adaptability and Flexibility
Languages
English
Full Professional
Timeline
Tow Truck Operator
Owned And Operated
09.2023 - 04.2024
Towing Operator
Citi Towing Services
09.2017 - 09.2023
Bachelor Of Business Administration -
York University
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