Robeka Abboud
Edmonton,Canada
Summary
To be an expert in the area at work, with passion for challenges, innovations and working with people and communities from all different cultures. Seeking a role where will be able to display the skills and work experience, by making a difference through quality, with strict adherence in achieving the organizational goals.
Overview
6
6
years of professional experience
Work History
Dispatcher
Golden Arrow
11.2023 - 12.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Front Desk Manager
Civeo
06.2023 - 11.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing 100 check-in process.
Server Manager
Albert's Restaurant
03.2023 - 09.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led 100 team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
General Help
Civeo
08.2021 - 04.2022
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Checked and tested foods to verify quality and temperature.
- Set up 17 buffets for service hours.
- Clean after service hours.
Hotel Manager
Mariott Hotel
03.2018 - 04.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to 100 and more guests upon check-in.
Construction Laborer
Thompson Brothers Construction
03.2021 - 09.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from 60 trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
3rd Cook
Civeo
06.2021 - 08.2021
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Coordinated 50 checklists to keep kitchen clean, stocked and sanitary.
Cashier Manager
McDonald's Restaurant
01.2020 - 02.2021
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted all 10 drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Front Desk Manager
Bold Hair Design
01.2019 - 06.2020
- Trained 30 new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Arts - Hospitality And Business Management
Cdi College
Burnaby, BC04.2024
Skills
- Background in managing
- Superb impersonal skills
- Fluent in multiple languages
- Billing and Payment Processing
- Training New Hires
- Multitasker
- Friendly
- Able to work under pressure
- Social
- Loyal
- Active listening
- Positive attitude
Additional Information
I am born in lebanon, raised in canada. Speaking english and arabic fluently. I hold the Lebanese and canadian citizenship with passion, I proudly love to work with all different communities and experience other cultures.
Timeline
Dispatcher
Golden Arrow
11.2023 - 12.2023
Front Desk Manager
Civeo
06.2023 - 11.2023
Server Manager
Albert's Restaurant
03.2023 - 09.2023
General Help
Civeo
08.2021 - 04.2022
3rd Cook
Civeo
06.2021 - 08.2021
Construction Laborer
Thompson Brothers Construction
03.2021 - 09.2021
Cashier Manager
McDonald's Restaurant
01.2020 - 02.2021
Front Desk Manager
Bold Hair Design
01.2019 - 06.2020
Hotel Manager
Mariott Hotel
03.2018 - 04.2022
Bachelor of Arts - Hospitality And Business Management
Cdi College
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