Robbyn Probst
Riverside County Sheriff's Department
RIVERSIDE
5
years of professional experience
Detail-oriented 911 Communication Officer with expertise in active listening, critical thinking, and effective problem-solving. Proven ability to assess and prioritize emergencies while dispatching resources efficiently.
Work History
Sheriff's 911 Communication Officer-II B
5 Years 1 Month- Answer emergency and nonemergency calls received by phone, text, alarm systems, and other channels.
- Gather essential information, including the caller's location, callback number, type of emergency, hazards, injuries, and suspect or vehicle descriptions.
- Assess and prioritize incidents according to agency policies and emergency-response protocols.
- Dispatch police, fire, and EMS personnel using computer-aided dispatch systems and radio equipment.
- Provide pre-arrival instructions, such as CPR, bleeding control, childbirth assistance, or evacuation directions, when trained and authorized.
- Keep callers calm and safe while obtaining accurate information and waiting for responders to arrive.
- Monitor responders and resources, including unit locations, availability, scene status, and requests for backup.
- Relay updates and safety information between callers, field personnel, neighboring communication centers, hospitals, and other agencies.
- Maintain detailed records of calls, radio traffic, dispatch activity, timestamps, and incident updates.
- Access and distribute public-safety information, such as warrants, missing-person alerts, stolen-vehicle records, and severe-weather notices.
- Operate communications technology, including radios, multiline telephone systems, mapping tools, recording systems, TDD/TTY equipment, and criminal-justice databases.
- Work rotating shifts, including nights, weekends, holidays
Education
High School Diploma
Skills
Works Well Under Pressure
Active listening
Critical thinking
Computer skills
Teamwork and collaboration
Typing speed
Stress tolerance
Problem-solving
Timeline
Sheriff's 911 Communication Officer-II B
Riverside County Sheriff's Department
07.2021 - CurrentRead More
Montclair Hig School
High School Diploma
Read More