Detail-oriented professional specializing in customer support and safety compliance. Known for effective problem-solving skills and managing passenger needs, committed to delivering a safe and pleasant travel experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bus Operator
Usc Transportation
Los Angeles
09.2023 - Current
Operated buses to safely transport USC students, ensuring timely arrivals and compliance with traffic laws.
Managed passenger inquiries and resolved issues during transit.
Conducted pre-trip inspections to ensure vehicle safety and readiness.
Assisted passengers with boarding, seating, and luggage handling.
Bus Operator
First Student Transportation
Los Angeles
03.2018 - 01.2023
Conducted pre-trip inspections to ensure vehicle safety and compliance.
Maintained clear communication with dispatch regarding route changes and delays.
Assisted passengers with boarding and alighting from the bus.
Documented daily activities, including incidents and maintenance needs, accurately.
Call Center Representative
FEMA
Los Angeles
05.2013 - 04.2022
Handled incoming calls and inquiries from disaster-affected individuals.
Provided accurate information about FEMA programs and services.
Assisted clients in completing applications for disaster assistance.
Documented client interactions and service requests in database systems.