ROBBIE Robinson

• Helped clients choose solutions suited to specific business needs by offering insight into available product or service options.
• Communicated regularly with clients concerning data and technology integration.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Collaborated with product engineering teams to implement requested features and address weaknesses in current Software, services, and solutions.
• Maintained deep technical background knowledge in the new portfolios I manage in order to facilitate authoritative communications with clients and key stakeholders.

Spearhead projects valued from $5K to $2M - focusing on identifying and targeting opportunities for operational improvements. Manage IT financials, governance, troubleshooting, and escalations.

Key Contributions:

• Play key role in production, assets, and maintenance management enhancements as key advisor to IT solutions advisory group.
• Oversee quality support of applications ranging from SCADA, PI, and Field Mobility solutions to Maximo among others.
• Forge and cultivate productive work relationships with business and IT specialists - facilitating cross-functional collaboration.
• Collaborate in transformational initiatives and overall changes implementation - serving as trusted partner as well as liaison between business and IT.

Delivered expert IT counsel and solutions across multidisciplinary groups - including administrative services, IT, legal, HR, and corporate communications platforms.

Key Contributions:

• Orchestrated alignment of IT, business, and corporate strategies - optimizing collaboration and cohesion.
• Successfully negotiated vendor contracts valued from $5K to over $1.5M.
• Analyzed performance and identified opportunities for process, application functionality, and portfolio improvements.
• Teamed with project managers, business analysts, and developers to deliver customized solutions to client needs.
• Functioned as trusted partner and advisor in gap analysis, support, escalations, capacity enhancements, planning, road maps development, and resources allocation.
• Led ServiceNow implementations ITSM Lite strategy.

Promoted to coordinate outsourced team of 12 and implementation of $4M budget - covering technology lifecycle management, systems optimization, and streamlining of middleware / integration services.

Key Contributions:

• Monitored technology life cycle projects to ensure excellence in service levels, version control, functionality, budget compliance, risk minimization, and hot patches implementation.
• Chaired team meeting to go over escalations, issues, road maps, survey data, updates, schedules, and outages.
• Managed vendor relationships and negotiated $1M-$2M contracts for middleware and integration services to optimize value.
• Expedited technology delivery, boosted administrative efficiency, and reduce system bottlenecks while streamlining data flow.
• Collaborated with developers, architects, and application / service owners to enhance tools, workflow planning, best practices, governance, and standardization.
• Facilitated performance tracking via KPI reports - covering service levels, user satisfaction, improvements, active projects, cross-training programs, and monthly statistics.
• Managed administration of tools and technologies related to business intelligence (BI), analytics, and enterprise scheduling.
• Provided strategic planning of new integration initiatives, facilitating client decision-making.

Coordinated variety of senior functions pertaining to client engagement, continuous process improvements (CPI), project leadership, reporting, data analysis, training, and quality assessments.

Key Contributions:

• Chaired user information sessions focused on requirements gathering, process mapping, and addressing needs of various user groups.
• Participated in regular client meetings, identifying opportunities to improve offerings and introduce new applications in alignment with needs.
• Worked with front-line teams to troubleshoot roadblocks, develop new processes, automate functions, and eliminate IT issues.
• Developed front- and back-end processes in alignment with user surveys.
• Facilitated new process and system readiness via step-by-step documentation.
• Ensured compliance with guidelines and standards through quality assessments.
• Prepared and distributed reports on project progress, status, and schedules.