Summary
Overview
Work History
Education
Certification
Affiliations
Languages
Timeline
Generic

Robbie Carmona

Arvin

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Practice Manager

Kern Surgical Associates, INC
Bakersfield
07.2025 - Current
  • Managed daily operations of a busy surgical practice.
  • Coordinated patient scheduling and appointment reminders.
  • Assisted in staff training and onboarding processes.
  • Processed medical claims using billing software and electronic health records.
  • Reviewed patient accounts for accuracy and completeness of information.
  • Communicated with healthcare providers to resolve billing discrepancies.
  • Generated invoices and statements for patient services rendered.
  • Handled insurance verification and authorization for medical services.
  • Maintained confidential patient records in compliance with regulations.
  • Collaborated with team members to streamline billing processes and workflows.
  • Assisted in training new employees on billing procedures and software usage.
  • Submitted electronic claims to various insurance carriers.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Performed daily reconciliation of accounts receivable with payment postings on the computer system.
  • Input details into accounts and tracked payments.
  • Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
  • Assisted in auditing process by verifying accuracy of submitted claim forms against documentation provided by physicians' offices.
  • Maintained accurate records of all billing activity in accordance with departmental standards.
  • Processed refunds requests timely and accurately according to established protocols.
  • Compiled and processed data for billing purposes utilizing billing software programs.
  • Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
  • Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
  • Created monthly aging reports to identify delinquent accounts for review by management team.
  • Provided training and support to new staff members regarding billing processes.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
  • Organized information for past-due accounts and transferred to collection agency.
  • Generated reports in order to track payments due from insurance companies or other third party payers.
  • Collaborated with managers to develop strategies for improving revenue cycle processes.
  • Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
  • Prepared detailed financial reports as requested by management team.
  • Collected, posted and managed patient account payments.
  • Maintained accurate patient data in electronic health records system.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Processed invoice payments and recorded information in account database.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Managed all payments processing, invoicing and collections tasks.
  • Developed strong professional rapport with vendors and clients.
  • Reconciled codes against services rendered.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Gathered information to produce accounts payable reports for review.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Maintained historical records by microfilming and filing documents.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Reviewed legal claims for accuracy and issues.
  • Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
  • Implemented office policies to improve workflow efficiency.
  • Maintained medical records and ensured compliance with regulations.
  • Facilitated communication between patients and healthcare providers.
  • Oversaw inventory management of medical supplies and equipment.
  • Supported billing processes and insurance verification tasks.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Managed vendor relationships for supplies and services related to the practice.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Communicated with patients with compassion while keeping medical information private.
  • Complied with OSHA and HIPAA regulations.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Motivated staff by offering direction and providing constructive feedback.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Created and implemented policies and procedures for effective practice management.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
  • Consulted with clinicians to develop business strategy.
  • Ensured compliance with relevant state laws governing healthcare practices.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Developed and implemented new patient registration processes to streamline workflow.
  • Provided support during audits by gathering requested documents as well as answering questions from auditors.
  • Assisted with development of regulatory compliance systems.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
  • Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
  • Recruited, hired and trained new medical and facility staff.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Developed medical programs that promoted community health and research.
  • Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
  • Assisted physicians with patient examinations and medical procedures.
  • Managed patient records using electronic health record systems.
  • Scheduled patient appointments and coordinated follow-up care.
  • Prepared medical instruments and exam rooms for procedures.
  • Educated patients on treatment plans and medication usage.
  • Collected and processed laboratory specimens for testing.
  • Supported team in implementing quality improvement initiatives in patient care.
  • Maintained inventory of medical supplies and equipment stock levels.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Collected samples from patients for laboratory testing purposes.
  • Scheduled appointments for patients via phone and in person.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered medications under physician's supervision.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Assisted back office patient processes to reduce office wait times.
  • Changed dressings on wounds to prevent infection and check for healing.

Practice Manager

Michel A Michael MD
Bakersfield
04.2013 - Current
  • Managed daily operations of a busy surgical practice.
  • Coordinated patient scheduling and appointment reminders.
  • Assisted in staff training and onboarding processes.
  • Managed patient scheduling and appointment confirmations efficiently.
  • Assisted with patient intake and maintained accurate medical records.
  • Processed insurance claims and verified patient coverage details promptly.
  • Maintained medical records and ensured compliance with regulations.
  • Facilitated communication between patients and healthcare providers.
  • Oversaw inventory management of medical supplies and equipment.
  • Supported billing processes and insurance verification tasks.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Managed vendor relationships for supplies and services related to the practice.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Communicated with patients with compassion while keeping medical information private.
  • Complied with OSHA and HIPAA regulations.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Motivated staff by offering direction and providing constructive feedback.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Created and implemented policies and procedures for effective practice management.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
  • Consulted with clinicians to develop business strategy.
  • Ensured compliance with relevant state laws governing healthcare practices.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Developed and implemented new patient registration processes to streamline workflow.
  • Provided support during audits by gathering requested documents as well as answering questions from auditors.
  • Assisted with development of regulatory compliance systems.
  • Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
  • Recruited, hired and trained new medical and facility staff.
  • Explained policies, procedures and services to patients.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Processed medical claims using billing software and electronic health records.
  • Reviewed patient accounts for accuracy and completeness of information.
  • Communicated with healthcare providers to resolve billing discrepancies.
  • Generated invoices and statements for patient services rendered.
  • Handled insurance verification and authorization for medical services.
  • Maintained confidential patient records in compliance with regulations.
  • Collaborated with team members to streamline billing processes and workflows.
  • Assisted in training new employees on billing procedures and software usage.
  • Submitted electronic claims to various insurance carriers.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Performed daily reconciliation of accounts receivable with payment postings on the computer system.
  • Input details into accounts and tracked payments.
  • Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
  • Assisted in auditing process by verifying accuracy of submitted claim forms against documentation provided by physicians' offices.
  • Maintained accurate records of all billing activity in accordance with departmental standards.
  • Processed refunds requests timely and accurately according to established protocols.
  • Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
  • Compiled and processed data for billing purposes utilizing billing software programs.
  • Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
  • Created monthly aging reports to identify delinquent accounts for review by management team.
  • Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Provided training and support to new staff members regarding billing processes.
  • Organized information for past-due accounts and transferred to collection agency.
  • Collaborated with managers to develop strategies for improving revenue cycle processes.
  • Generated reports in order to track payments due from insurance companies or other third party payers.
  • Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
  • Collected, posted and managed patient account payments.
  • Maintained accurate patient data in electronic health records system.
  • Prepared detailed financial reports as requested by management team.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Processed invoice payments and recorded information in account database.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Reconciled codes against services rendered.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Gathered information to produce accounts payable reports for review.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
  • Maintained historical records by microfilming and filing documents.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Reviewed legal claims for accuracy and issues.
  • Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems

Practice Manager

Farzin Shariatmadari, MD
Bakersfield
04.2013 - 08.2021
  • Managed daily operations of a busy surgical practice.
  • Coordinated patient scheduling and appointment reminders.
  • Assisted in staff training and onboarding processes.
  • Assisted physicians with patient examinations and medical procedures.
  • Scheduled patient appointments and coordinated follow-up care.
  • Prepared medical instruments and exam rooms for procedures.
  • Educated patients on treatment plans and medication usage.
  • Collected and processed laboratory specimens for testing.
  • Maintained inventory of medical supplies and equipment stock levels.
  • Supported team in implementing quality improvement initiatives in patient care.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered medications under physician's supervision.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted back office patient processes to reduce office wait times.

Medical Biller Office Manager

Vadatyar Amirpour MD
Bakersfield
01.2000 - 03.2013
  • Processed medical claims efficiently for various insurance providers.
  • Reviewed patient records for accurate billing and coding compliance.
  • Communicated with patients about billing inquiries and payment options.
  • Maintained detailed documentation of billing transactions and adjustments.
  • Collaborated with healthcare providers to resolve discrepancies in claims.
  • Utilized billing software to track and manage accounts receivable effectively.
  • Educated staff on proper coding practices and billing regulations.
  • Assisted in the development of streamlined billing procedures to enhance efficiency.
  • Submitted electronic claims to various insurance carriers.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
  • Performed daily reconciliation of accounts receivable with payment postings on the computer system.
  • Input details into accounts and tracked payments.
  • Assisted in auditing process by verifying accuracy of submitted claim forms against documentation provided by physicians' offices.
  • Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
  • Maintained accurate records of all billing activity in accordance with departmental standards.
  • Processed refunds requests timely and accurately according to established protocols.
  • Compiled and processed data for billing purposes utilizing billing software programs.
  • Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
  • Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
  • Created monthly aging reports to identify delinquent accounts for review by management team.
  • Provided training and support to new staff members regarding billing processes.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
  • Generated reports in order to track payments due from insurance companies or other third party payers.
  • Organized information for past-due accounts and transferred to collection agency.
  • Collaborated with managers to develop strategies for improving revenue cycle processes.
  • Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
  • Prepared detailed financial reports as requested by management team.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Collected, posted and managed patient account payments.
  • Maintained accurate patient data in electronic health records system.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Processed invoice payments and recorded information in account database.
  • Managed all payments processing, invoicing and collections tasks.
  • Developed strong professional rapport with vendors and clients.
  • Reconciled codes against services rendered.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Gathered information to produce accounts payable reports for review.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
  • Maintained historical records by microfilming and filing documents.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
  • Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Coordinated scheduling for patient appointments and staff meetings.
  • Managed daily office operations and ensured efficient workflow.
  • Reviewed legal claims for accuracy and issues.
  • Oversaw inventory management for medical supplies and office materials.
  • Implemented office procedures to improve patient communication and service.
  • Trained new staff on administrative processes and software systems.
  • Handled billing processes and maintained accurate patient records.
  • Facilitated communication between medical staff and patients effectively.
  • Organized office events and staff training sessions for professional development.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office budget to handle inventory, postage and vendor services.
  • Provided training to new hires on office policies and procedures.
  • Coded and entered daily invoices with in-house accounting software.
  • Developed and implemented office policies and procedures.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Organized company events including holiday parties, team building activities .
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Ensured compliance with applicable laws regarding employment practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Developed effective communication strategies between departments within the organization.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Maintained confidential records relating to personnel matters.
  • Assisted in recruiting, onboarding and training new employees.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Interpreted and explained work procedures and policies to brief staff.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Researched and prepared reports required by management or governmental agencies.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Computed balances, totals or commissions to support accounting team.

Medical Assistant

Kaiser Permanente
Bakersfield
11.1993 - 01.2000
  • Scheduled patient appointments and coordinated follow-up care.
  • Assisted physicians with patient examinations and medical procedures.
  • Managed patient records using electronic health record systems.
  • Prepared medical instruments and exam rooms for procedures.
  • Educated patients on treatment plans and medication usage.
  • Collected and processed laboratory specimens for testing.
  • Supported team in implementing quality improvement initiatives in patient care.
  • Maintained inventory of medical supplies and equipment stock levels.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted back office patient processes to reduce office wait times.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Supported administrative staff by processing payments.

Front and Back Office Medical Assistant

Chris A . Christensen
Bakersfield
06.1985 - 10.1997
  • Coordinated communication between medical staff and patients.
  • Managed appointment scheduling for efficient patient flow.
  • Assisted in patient intake and medical history documentation.
  • Assisted physicians with patient examinations and medical procedures.
  • Scheduled patient appointments and coordinated follow-up care.
  • Processed medical claims using billing software and electronic health records.
  • Reviewed patient accounts for accuracy and completeness of information.
  • Communicated with healthcare providers to resolve billing discrepancies.
  • Generated invoices and statements for patient services rendered.
  • Handled insurance verification and authorization for medical services.
  • Submitted electronic claims to various insurance carriers.
  • Assisted in training new employees on billing procedures and software usage.
  • Collaborated with team members to streamline billing processes and workflows.
  • Maintained confidential patient records in compliance with regulations.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Performed daily reconciliation of accounts receivable with payment postings on the computer system.
  • Input details into accounts and tracked payments.
  • Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
  • Assisted in auditing process by verifying accuracy of submitted claim forms against documentation provided by physicians' offices.
  • Maintained accurate records of all billing activity in accordance with departmental standards.
  • Processed refunds requests timely and accurately according to established protocols.
  • Compiled and processed data for billing purposes utilizing billing software programs.
  • Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
  • Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
  • Created monthly aging reports to identify delinquent accounts for review by management team.
  • Provided training and support to new staff members regarding billing processes.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
  • Organized information for past-due accounts and transferred to collection agency.
  • Generated reports in order to track payments due from insurance companies or other third party payers.
  • Collaborated with managers to develop strategies for improving revenue cycle processes.
  • Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
  • Prepared detailed financial reports as requested by management team.
  • Maintained accurate patient data in electronic health records system.
  • Collected, posted and managed patient account payments.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Processed invoice payments and recorded information in account database.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Managed all payments processing, invoicing and collections tasks.
  • Developed strong professional rapport with vendors and clients.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Reconciled codes against services rendered.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Gathered information to produce accounts payable reports for review.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
  • Maintained historical records by microfilming and filing documents.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Reviewed legal claims for accuracy and issues.
  • Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems

Education

Associate of Science - Medical Assisting

San Joaquin Valley College Bakersfield Ca
Bakersfield, CA
06-1985

Some College (No Degree) - Business Administration And Management

Bakersfield College
Bakersfield, CA
09-1981

High School Diploma -

Arvin High School
Arvin, CA
06-1981

Certification

  • Certified Medical Assistant as of 08/1985

Affiliations

  • HIKING
  • GARDING
  • VOLUNTEER AMERICAN CANCER SOCIETY
  • RELAY FOR LIFE

Languages

English
Professional

Timeline

Practice Manager

Kern Surgical Associates, INC
07.2025 - Current

Practice Manager

Michel A Michael MD
04.2013 - Current

Practice Manager

Farzin Shariatmadari, MD
04.2013 - 08.2021

Medical Biller Office Manager

Vadatyar Amirpour MD
01.2000 - 03.2013

Medical Assistant

Kaiser Permanente
11.1993 - 01.2000

Front and Back Office Medical Assistant

Chris A . Christensen
06.1985 - 10.1997

Associate of Science - Medical Assisting

San Joaquin Valley College Bakersfield Ca

Some College (No Degree) - Business Administration And Management

Bakersfield College

High School Diploma -

Arvin High School

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Robbie Carmona