Robbiana Mccune
Lancaster
Summary
Compassionate and dedicated newly licensed LVN committed to delivering high-quality nursing care that prioritizes patient comfort, safety, and emotional well-being. Expertise in treating individuals with dignity and respect while actively listening to concerns and fostering open communication within the healthcare team. Strong advocate for positive patient outcomes through collaborative efforts and a patient-centered approach. Eager to contribute skills and passion for nursing in a dynamic healthcare environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified nursing assistant
Antelope valley care center
10.2023 - 12.2024
- Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted in transferring patients from beds to wheelchairs or other mobility devices
- Ensured a clean and safe environment for patients by maintaining cleanliness in patient rooms and common areas
- Assisted with feeding patients who required assistance or had special dietary needs
- Responded promptly to call lights and requests for assistance from patients
Customer Service Specialist
TTEC HealthCare Solutions
05.2021 - 01.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Compiled with company policies and procedures by encouraging positive and effective work environment.
- Answered an average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Shift Supervisor
Chick-fil-A
11.2017 - 03.2021
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved guests questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations.
- Established effective employee schedules and delegated tasks based on individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hard-working employees by
Education
Licensed vocational - College
Career Care Institute
Lancaster, CA08.2025
High school - undefined
Hamilton high school
Los Angeles, CA06.2017
Skills
- Compassionate patient assistance
- Personal care services
- Pediatric care experience
- Critical Thinking
- Proficient in medical terminology
- Vital signs
- Wound management
- Pharmaceutical administration
- Empathy
- Attention to detail
- Time Management
- Infection Control
Certification
- LVN
- BLS
- CPR
- CNA
Timeline
Certified nursing assistant
Antelope valley care center
10.2023 - 12.2024
Customer Service Specialist
TTEC HealthCare Solutions
05.2021 - 01.2023
Shift Supervisor
Chick-fil-A
11.2017 - 03.2021
High school - undefined
Hamilton high school
Licensed vocational - College
Career Care Institute
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